Patrique Mercier Recruitment FR is thrilled to offer an excellent opportunity for a Spanish Speaking Video Streaming Support Representative to join our team in a remote position based in Greece. This role is perfect for those with a passion for digital media who enjoy helping customers enhance their streaming experiences from the comfort of their own homes.
Responsibilities
- Provide exceptional customer service to Spanish-speaking users facing issues with video streaming services.
- Troubleshoot and resolve a variety of technical problems related to video playback, account management, and subscription inquiries.
- Guide customers in understanding product features and functionalities to improve their overall experience.
- Document customer interactions and track resolutions accurately within our CRM system.
- Work collaboratively with technical teams to address more complex user issues and improve service delivery.
- Stay updated on product developments and industry trends to provide accurate support and assistance.
- Gather and relay customer feedback to support product improvements and enhancements.
Requirements
- Fluent in Spanish and English, with excellent written and verbal communication skills.
- Experience in customer support, preferably in the streaming or digital media industry.
- Strong technical skills with a good understanding of video streaming technologies.
- Exceptional problem-solving abilities and meticulous attention to detail.
- Great interpersonal skills and a genuine desire to assist customers effectively.
- Familiarity with CRM systems and support ticketing tools.
- Strong organizational skills and the ability to work independently in a remote work environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks