Spanish Speaking Video Streaming Support - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is thrilled to offer an excellent opportunity for a Spanish Speaking Video Streaming Support Representative to join our team in a remote position based in Greece. This role is perfect for those with a passion for digital media who enjoy helping customers enhance their streaming experiences from the comfort of their own homes.


Responsibilities

  • Provide exceptional customer service to Spanish-speaking users facing issues with video streaming services.
  • Troubleshoot and resolve a variety of technical problems related to video playback, account management, and subscription inquiries.
  • Guide customers in understanding product features and functionalities to improve their overall experience.
  • Document customer interactions and track resolutions accurately within our CRM system.
  • Work collaboratively with technical teams to address more complex user issues and improve service delivery.
  • Stay updated on product developments and industry trends to provide accurate support and assistance.
  • Gather and relay customer feedback to support product improvements and enhancements.

Requirements

  • Fluent in Spanish and English, with excellent written and verbal communication skills.
  • Experience in customer support, preferably in the streaming or digital media industry.
  • Strong technical skills with a good understanding of video streaming technologies.
  • Exceptional problem-solving abilities and meticulous attention to detail.
  • Great interpersonal skills and a genuine desire to assist customers effectively.
  • Familiarity with CRM systems and support ticketing tools.
  • Strong organizational skills and the ability to work independently in a remote work environment.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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