Patrique Mercier Recruitment FR is at the forefront of connecting talented professionals with remarkable job opportunities in Greece. We are thrilled to announce openings for Spanish Speaking Technical Support Roles that allow for remote work in Greece. This role is ideal for motivated individuals with a solid technical background, eager to provide exceptional support to Spanish-speaking clients from their own homes.
Responsibilities
- Deliver comprehensive technical support to Spanish-speaking customers through various communication channels, including telephone, email, and chat.
- Effectively troubleshoot and resolve technical issues, ensuring customer satisfaction.
- Keep detailed records of customer interactions and solutions offered in the CRM system.
- Assist clients in navigating technical products and services, ensuring a seamless experience.
- Collaborate with internal teams to relay customer feedback and contribute to product enhancement discussions.
- Conduct follow-ups with customers to verify issue resolution and maintain satisfaction rates.
- Stay informed about product relevant updates and industry best practices in technical support.
Requirements
- Fluent in Spanish and English, both written and spoken.
- Previous experience in technical support or similar customer service roles is an advantage.
- Strong technical skills and knowledge of information technology systems.
- Excellent problem-solving abilities and a proactive attitude.
- Outstanding communication skills with a dedication to customer service.
- Ability to navigate and utilize CRM software and other support tools.
- Capacity to adapt quickly to remote working conditions and manage time efficiently.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks