Spanish Speaking Support for Social Media - Instant Messaging - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is proud to connect talented individuals with exciting job opportunities across Greece, emphasizing roles that cater to multilingual capabilities. We are currently seeking a Spanish Speaking Support for Social Media – Instant Messaging to join our remote team in Greece. This role is ideal for proactive individuals who thrive in a fast-paced environment and are eager to assist users while engaging them through social media platforms.


Responsibilities

  • Provide timely and professional responses to customer inquiries via instant messaging on social media channels.
  • Assist users in troubleshooting issues and understanding features related to their social media accounts.
  • Offer accurate information about our products and services to enhance the customer experience.
  • Engage actively with users to nurture a supportive and vibrant online community.
  • Document customer interactions and feedback in our CRM system for tracking and analysis.
  • Collaborate with team members to develop improved service strategies and enhance support quality.
  • Stay updated on trends and changes in social media to provide informed and relevant support.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service or social media support is preferred.
  • Strong understanding of various social media platforms and their functionalities.
  • Excellent communication skills and the ability to manage customer interactions efficiently.
  • Proficiency in CRM software and instant messaging tools.
  • Ability to work independently while also contributing positively to a team.
  • Strong problem-solving skills to effectively address customer concerns.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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