Patrique Mercier Recruitment FR is proud to connect talented individuals with exciting job opportunities across Greece, emphasizing roles that cater to multilingual capabilities. We are currently seeking a Spanish Speaking Support for Social Media – Instant Messaging to join our remote team in Greece. This role is ideal for proactive individuals who thrive in a fast-paced environment and are eager to assist users while engaging them through social media platforms.
Responsibilities
- Provide timely and professional responses to customer inquiries via instant messaging on social media channels.
- Assist users in troubleshooting issues and understanding features related to their social media accounts.
- Offer accurate information about our products and services to enhance the customer experience.
- Engage actively with users to nurture a supportive and vibrant online community.
- Document customer interactions and feedback in our CRM system for tracking and analysis.
- Collaborate with team members to develop improved service strategies and enhance support quality.
- Stay updated on trends and changes in social media to provide informed and relevant support.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service or social media support is preferred.
- Strong understanding of various social media platforms and their functionalities.
- Excellent communication skills and the ability to manage customer interactions efficiently.
- Proficiency in CRM software and instant messaging tools.
- Ability to work independently while also contributing positively to a team.
- Strong problem-solving skills to effectively address customer concerns.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks