Patrique Mercier Recruitment FR is committed to connecting exceptional talent with rewarding job opportunities throughout Greece. We are currently on the lookout for Spanish Speaking IT Representatives to work remotely from Greece. This exciting position is perfect for IT professionals with strong Spanish language skills who are eager to support Spanish-speaking clients with their technical needs from anywhere in the country. In this role, you will provide top-tier IT support, ensuring a high level of client satisfaction.
Responsibilities
- Act as the main point of contact for Spanish-speaking clients requiring IT assistance.
- Effectively troubleshoot and resolve technical issues through various communication channels, including phone, email, and chat.
- Thoroughly document client inquiries and solutions in the CRM system.
- Work alongside IT teams to ensure prompt and effective service delivery.
- Provide training and support to customers on the use of software and hardware.
- Identify opportunities for process improvements in IT service solutions.
- Maintain a customer-first approach to build lasting relationships with clients.
Requirements
- Fluency in both Spanish and English, with strong written and verbal communication capabilities.
- Experience in IT support or a related technical role is advantageous.
- Solid understanding of IT products, systems, and service best practices.
- Strong analytical and problem-solving skills.
- Ability to communicate complex technical information simply and effectively.
- Familiarity with IT support platforms and CRM tools.
- Strong interpersonal skills and a dedication to providing exceptional customer service.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks