Spanish Speaking Emergency Roadside Assistance - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment is looking for a Spanish Speaking Emergency Roadside Assistance Representative for a remote role based in Greece. In this important position, you will assist Spanish-speaking customers who are experiencing vehicle emergencies. Your role will be to provide immediate support, guide customers through critical situations, and ensure they receive the assistance needed swiftly and effectively. If you are dedicated to customer care and want to make a positive impact, we encourage you to apply!


Responsibilities

  • Respond promptly to emergency calls from Spanish-speaking customers in need of roadside assistance.
  • Evaluate the customer's situation quickly and offer appropriate advice and solutions.
  • Coordinate assistance with towing services and other relevant support teams.
  • Document all customer interactions and incidents for quality assurance and follow-up.
  • Exhibit a calm and professional demeanor while managing emergency situations.
  • Stay informed about service offerings and best practices in emergency assistance.

Requirements

  • Fluency in Spanish and English; additional language proficiency is a plus.
  • Prior experience in customer service or emergency assistance is preferred.
  • Strong communication skills and the ability to handle stressful situations effectively.
  • Excellent problem-solving skills with a proactive approach to challenges.
  • Familiarity with CRM systems and basic technology tools is a plus.
  • Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many extras

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