Spanish Speaking Emergency Roadside Assistance - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR, a distinguished recruitment agency, is eager to find a dedicated Spanish Speaking Emergency Roadside Assistance Representative to work remotely from Greece. This role is ideal for individuals who excel in facilitating effective communication and problem-solving in emergency situations. As part of our dynamic team, you will provide vital support to Spanish-speaking clients who require immediate roadside assistance, ensuring they receive top-notch service from the comfort of your home.


Responsibilities

  • Respond to emergency calls from Spanish-speaking clients in need of roadside assistance efficiently and courteously.
  • Evaluate the client's scenario swiftly and offer suitable solutions or assistance.
  • Coordinate services with local towing companies and mechanical support for prompt response.
  • Keep clients informed throughout the assistance process, providing clear instructions and reassurance.
  • Maintain detailed records of all interactions and resolutions provided in the CRM system.
  • Uphold high standards of customer satisfaction through effective service delivery.
  • Team up with fellow agents to enhance service efficiency and customer experience.

Requirements

  • Fluent in Spanish and English, with strong written and verbal communication skills.
  • Experience in customer service or emergency response roles is preferred.
  • Proficient problem-solving skills and ability to perform under pressure.
  • Excellent customer service orientation and communication skills.
  • Ability to maintain calm and provide clear guidance during stressful situations.
  • Experience with CRM software and related technology is beneficial.
  • Flexibility to work varied hours, including weekends and evenings as required.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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