Patrique Mercier Recruitment is pleased to announce the opening for the position of Spanish Speaking Digital Trust and Safety Specialist – Remote in Greece. In this essential role, you will be responsible for safeguarding the online community by ensuring a secure digital environment for Spanish-speaking users. As a specialist, your job will involve addressing concerns regarding digital trust and safety, resolving user issues, and ensuring compliance with safety standards. If you are dedicated to promoting a safer online experience and have a passion for digital safety, we encourage you to apply!
Responsibilities
- Proactively monitor and investigate reports related to safety and trust concerns from Spanish-speaking users.
- Review content and user behavior to ensure adherence to community guidelines and safety protocols.
- Respond promptly to user inquiries and provide effective solutions.
- Educate users about best practices for online safety and support.
- Collaborate with various teams to improve safety measures and enhance user experience.
- Collect and analyze user feedback to support ongoing digital trust and safety initiatives.
Requirements
- Fluency in Spanish and English; knowledge of other languages is advantageous.
- Prior experience in digital safety, trust, or customer support is preferred.
- Excellent analytical and problem-solving skills.
- Strong communication skills, both written and verbal.
- Understanding of digital platforms and their community guidelines.
- Ability to work independently as well as part of a remote team in a dynamic environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )