Patrique Mercier Recruitment FR is excited to announce an opportunity for a Spanish Speaking Customer Support Representative to join our team in a fully remote capacity from Greece. This role is ideal for individuals who are dedicated to providing outstanding customer service and are looking to support Spanish-speaking clients from anywhere in the country.
Responsibilities
- Provide top-notch customer support to Spanish-speaking clients through phone, email, and chat platforms.
- Assist customers with inquiries related to products, services, and account management.
- Troubleshoot issues and resolve customer complaints effectively to improve satisfaction.
- Accurately document all customer interactions in the CRM system to ensure proper follow-up and reporting.
- Work collaboratively with remote team members to maintain high service standards.
- Identify potential service improvements and contribute to best practices development.
- Keep abreast of company products and services to give accurate information to clients.
Requirements
- Fluent in Spanish and English, both written and spoken.
- Experience in customer service or a service-related role is advantageous.
- Exceptional communication and interpersonal skills.
- Strong problem-solving capability with a customer-first approach.
- Able to handle multiple priorities effectively and work well under pressure.
- Familiarity with CRM systems and basic computer skills.
- Enthusiastic and positive attitude, dedicated to providing excellent service.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks