Spanish Speaking Customer Support for Online Travel - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for Online Travel, offering a remote position based in Greece. This role is ideal for individuals who have a passion for travel and customer service, and who are eager to assist Spanish-speaking clients with their online travel arrangements.


Responsibilities

  • Deliver exceptional customer support to Spanish-speaking clients regarding online travel bookings via phone, email, and chat.
  • Assist customers with inquiries relating to itineraries, changes, cancellations, and travel policies.
  • Effectively resolve customer complaints and issues to ensure a seamless travel experience.
  • Maintain accurate documentation of customer interactions and follow-up on outstanding queries.
  • Collaborate with internal teams and travel partners to address customer needs and improve service efficiency.
  • Stay informed about current travel regulations, promotions, and services to provide accurate assistance.
  • Gather and relay customer feedback to support continuous service improvement.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, preferably within the travel or hospitality industry.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Excellent problem-solving abilities and a proactive approach to customer assistance.
  • Familiarity with CRM systems and standard office applications.
  • Detail-oriented with strong organizational skills.
  • Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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