Spanish Speaking Customer Support for Financial Services

 Published 12 days ago
    
 Greece
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Patrique Mercier Recruitment is currently recruiting for the position of Spanish Speaking Customer Support for Financial Services. As a recruitment agency specializing in multilingual talent, we have partnered with a reputable financial services company to provide exceptional customer support to Spanish-speaking clients.

As a Spanish Speaking Customer Support representative for Financial Services, you will be responsible for assisting clients with their inquiries, providing account support, and delivering excellent customer service. Your role will be crucial in maintaining client satisfaction and upholding the company's reputation for excellence in the financial industry.


Responsibilities

  • Serve as the main point of contact for Spanish-speaking clients
  • Assist clients with inquiries related to their accounts and financial services
  • Provide product information and recommendations
  • Troubleshoot and resolve client issues and concerns
  • Document client interactions and resolutions in CRM systems
  • Collaborate with internal teams to escalate and resolve complex issues
  • Maintain knowledge of financial products and services
  • Ensure client satisfaction by delivering exceptional service

Requirements

  • Fluent in Spanish and English
  • Prior experience in customer support or financial services roles is preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficient in using computer systems and customer support software
  • Ability to handle confidential and sensitive client information
  • Knowledge of financial products, services, and regulations is a plus
  • Ability to work independently and as part of a team
  • Flexibility to work in rotating shifts, including weekends and holidays

Benefits

  • Private Health Insurance
  • Training & Development
  • Fully paid relocation package ( flight, transfer anf hotel )
  • Competitive monthly salary + 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Fully paid training
  • Performance Bonus

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