Patrique Mercier Recruitment FR is excited to present a remote opportunity for a Spanish Speaking Customer Service Representative for a Top Electronics Company. This position is ideal for individuals who are passionate about technology and committed to delivering exceptional customer support to clients located in Spain and other Spanish-speaking regions, all from the comfort of their homes in Greece.
Responsibilities
- Provide outstanding customer service to Spanish-speaking clients through email, phone, and chat interactions regarding electronic products.
- Assist customers with inquiries about product features, troubleshooting, and technical support.
- Process orders, handle returns, and resolve customer issues while ensuring a seamless experience.
- Document customer interactions accurately to maintain comprehensive records.
- Collaborate with internal teams to address and resolve complex customer inquiries efficiently.
- Stay informed about product lines, promotions, and industry trends to offer informed support.
- Gather customer feedback to enhance service delivery and contribute to continuous improvement.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer service, preferably in the electronics or technology sector.
- Strong problem-solving skills and a customer-focused attitude.
- Excellent communication skills and the ability to connect with customers effectively.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with good organizational abilities.
- Ability to work independently in a remote environment while managing time effectively.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks