Patrique Mercier Recruitment FR is excited to offer a remote position for a Spanish Speaking Customer Service Representative for an International Airline. This role allows you to work from the comfort of your home in Greece while assisting travelers globally. If you have a passion for travel and exceptional customer service skills, this role is an excellent opportunity for you.
Responsibilities
- Provide outstanding customer service to Spanish-speaking customers via phone, email, and chat.
- Assist with booking inquiries, changes to itineraries, cancellations, and general travel questions.
- Support customers by providing accurate information regarding flight statuses, policies, and procedures.
- Handle and resolve customer complaints with professionalism and efficiency.
- Work closely with various departments to ensure smooth travel experiences for customers.
- Maintain accurate records of customer interactions and document all relevant information.
- Stay updated on airline promotions, policies, and services to provide informed assistance.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer service, preferably in the travel or airline sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a positive, can-do attitude.
- Proficiency in customer service software, CRM systems, and Microsoft Office applications.
- Detail-oriented with strong organizational and multitasking skills.
- Ability to work independently in a remote environment while managing time effectively.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks