Spanish Speaking Customer Service Agent for Big Fashion Website Remote in Greece

Patrique Mercier Recruitment is excited to offer a position for a Spanish Speaking Customer Service Agent for a prominent fashion website, with the flexibility to work remotely within Greece. In this engaging role, you will provide exceptional support to Spanish-speaking customers, helping them enhance their online shopping experience. Your duties will include fielding customer inquiries, troubleshooting issues, and ensuring that every client feels valued and satisfied. If you're passionate about customer service and fashion, this is a fantastic opportunity to make a difference from the comfort of your home!

Responsibilities

• Deliver high-quality customer support in Spanish via various communication channels (phone, email, chat).
• Assist customers with inquiries regarding orders, product information, returns, and overall website navigation.
• Accurately record customer interactions in the CRM system for effective follow-up and tracking.
• Work collaboratively with cross-functional teams to resolve customer issues swiftly and effectively.
• Stay updated on product offerings, current promotions, and trends in the fashion industry to provide informed assistance.
• Develop strong relationships with customers through attentive and personalized service.

Requirements

• Fluency in Spanish and English; additional language skills are a plus.
• Previous customer service experience, ideally within the fashion or retail sectors.
• Excellent communication and active listening abilities.
• Familiarity with CRM systems and general office software.
• Demonstrated ability to work independently and as part of a team.
• A genuine interest in fashion and awareness of current trends is beneficial.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )