Patrique Mercier Recruitment is pleased to offer a unique opportunity for a Spanish Speaking Customer Experience Specialist to work remotely in Greece. This role is ideal for individuals who are passionate about providing top-notch customer support and are eager to assist our Spanish-speaking clients. As a pivotal member of our customer relations team, you will communicate directly with customers, answer their inquiries, and ensure their satisfaction with our services. If you are dedicated to enhancing customer experiences and making a positive difference, we would love to hear from you!
Responsibilities
- Act as the primary liaison for Spanish-speaking customers via phone, email, and chat.
- Provide accurate and timely information regarding products and services to assist customers effectively.
- Address customer inquiries, complaints, and requests promptly, striving to ensure complete satisfaction.
- Document and maintain detailed records of customer interactions in the CRM system.
- Collaborate with team members and other departments to improve the overall customer experience.
- Gather and analyze customer feedback to identify trends and opportunities for service enhancement.
Requirements
- Fluency in Spanish and English; proficiency in additional languages is an asset.
- Experience in customer service, support, or a related field is highly desirable.
- Exceptional communication and interpersonal skills, with a strong emphasis on customer care.
- Strong problem-solving abilities and the capacity to work effectively under pressure.
- Proficiency in CRM systems and standard office applications.
- Self-motivated with the ability to thrive in a remote work environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )