Spanish Speaking Customer Advisor for iGaming - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is thrilled to offer a remarkable remote opportunity for a Spanish Speaking Customer Advisor in the iGaming sector, allowing you to work from anywhere in Greece. This position is perfect for those who possess a passion for customer service and gaming, along with the flexibility to thrive in a virtual work environment.


Responsibilities

  • Deliver exceptional support to Spanish-speaking customers via live chat, email, and phone.
  • Assist customers with inquiries related to their accounts, gameplay, and technological issues.
  • Promote various gaming products while ensuring adherence to company policies and industry regulations.
  • Gather customer feedback to enhance service quality and inform product development.
  • Collaborate with other teams to ensure a fluid and satisfactory customer journey.
  • Stay informed about the latest gaming trends to provide well-informed advice and recommendations.
  • Document customer interactions accurately within the CRM to aid in reporting and analysis.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, ideally within the iGaming or online gaming sector.
  • Strong understanding of online gaming platforms coupled with a genuine interest in the industry.
  • Excellent communication skills and a strong focus on customer satisfaction.
  • Proficiency in customer service software and Microsoft Office applications.
  • Strong analytical and problem-solving abilities in a fast-paced setting.
  • Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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