Social Media Analyst

 Published 18 days ago
 not specified
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About Klick Health

Klick is an ecosystem of brilliant minds working to realize the full potential of our people and clients in life sciences since 1997. We are consistently recognized for our workplace culture by Great Place to Work as one of the country’s Best Workplaces for Advertising and Marketing, Best Workplaces for Women, Best Workplaces for Professional Services, and as a Waterstone Most Admired Corporate Culture recipient and a Deloitte’s Best Managed Company! Whether you’re a current student or a new graduate, Klick is a powerful launching pad for any career. If you think you’d be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!

About our Strategy Craft

Klick Health's Strategy Craft is the backbone of our approach to healthcare marketing, where insight meets innovation. Our strategists are not just creators of content; they are architects of connection, deeply understanding patient journeys and brand narratives. Join our team and contribute to a culture where strategy is an art, and every campaign is an opportunity to make an impact on global health communications. At Klick Health, we turn insights into actions and drive solutions that change lives.

Job Description

Work term: Permanent, Full-time

Location: São Paulo, SP, Brazil (Hybrid)

Klick is seeking a Social Media Analyst to join our global Strategy team. The ideal candidate will be responsible for monitoring and analyzing social media conversations, particularly comments related to client pharmaceutical products. The role requires a keen eye for detail and the ability to learn complex regulations and the ability to craft campaigns that operate inside of them.


Your mission will be:
  • Monitor selected, owned social media accounts for mentions of client pharmaceutical products, identifying and analyzing comments, complaints, or discussions related to MSD drugs 
  • Utilize social media listening tools such as Sprout Social, Hootsuite, and Social Bakers to collect and analyze data
  • Prepare detailed reports on social media mentions, sentiment, and engagement
  • Report adverse event occurrences, maintaining strict adherence to pharmaceutical industry regulations
  • Work with international accounts across Europe and Latin America, understanding the cultural nuances and language specifics of each region
  • Collaborate with the Strategy/Social Strategy team to develop insights and strategies based on social media analysis
  • Occasionally interact with clients, maintaining a high level of professionalism and representing Klick Health's standards
  • Ensure all communications and activities are aligned with the serious nature of the pharmaceutical industry, avoiding informal language or emojis in professional settings

What tech skills you bring:
  • Up to 2 years of experience in social media analysis or a related field
  • Fluency in Portuguese, Spanish, with strong English language skills
  • Proficiency in social media platforms and a heavy user of social media
  • Strong skills in Microsoft Office (Excel, PowerPoint), Google Suite, and the ability to create organized and compelling presentations
  • Highly analytical mindset with a focus on detail and accuracy
  • Curious and inquisitive about new social media trends and enjoy discussing same with other skilled strategists
  • Responsible and attentive to the implications of social media analysis in the pharmaceutical industry
  • Ability to work independently and as part of a global team, with a commitment to delivering high-quality work

What unique attributes you bring:
  • Serious and professional approach to managing social media within the context of pharmaceutical marketing
  • Sensitivity to patient communications and an understanding of the importance of accurate reporting in the healthcare sector
  • Excellent communication and interpersonal skills, capable of maintaining a professional demeanor in client interactions
  • You’re not simply talented, but also optimistic, driven, empathetic, trustworthy, and kind


#LI-LP2 #LI-Hybrid

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.

We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at and we will work with you to meet your accessibility needs and ensure you have a positive experience.

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