Social Care Manager - Remote Utah & Idaho

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Social Care Manager (SCM) works collaboratively with patients/caregivers, providers, and the Medical Management team to coordinate care. This coordination emphasizes addressing social determinants of health, conducting comprehensive psychosocial assessments, connecting members to community resources, and partnering with other agencies. The SCM assists patients, families/guardians, and the healthcare team through the care coordination process and demonstrates strong communication and interpersonal skills.  Making outbound calls to enrolled members, review, research and respond to questions or issues via email or phone.

This is a Monday – Friday role, 8:00 – 5:00 PM MT. You will have the flexibility to work remotely* as you take on some tough challenges.

Why Optum Behavioral Care

At Optum Behavioral Care, we prioritize clinician well‑being, career growth, and innovation in care delivery. We offer a comprehensive benefits and rewards package that may include:

• Competitive salary
• Generous paid time off
• Medical, dental, vision, and behavioral health benefits
• 401(k) with company match
• Family support and wellness resources
• Tuition reimbursement and dedicated learning time
• Career development opportunities across a fast‑growing organization

Primary Responsibilities:

• Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care
• Care plan documentation, reviewing reports, identifying community resources by keeping up with updates and changes in the industry while working virtually from home
• Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services
• Manage the care plan throughout the continuum of care as a single point of contact
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
• Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• Bachelor’s degree in social work or Behavioral Science-related field
• 2+ years of experience in care coordination, case management, clinical or community health setting
• 1+ year of clinical experience in a healthcare setting
• Experience navigating community healthcare and social services resources
• Intermediate to Advanced  proficiency using Microsoft Word (create, edit documents), Excel (create/edit spreadsheet, filter, sort, basic formula), Outlook (calendar management, emails) 

Preferred Qualifications:

• 2+ years of experience in care coordination, case management, clinical or community health setting
• Background in managing populations with complex medical or behavioral needs
• Experience using Curo

• Experience with electronic charting

   

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.