SMB Renewal Manager

 Published 7 days ago
 United States
 $73,950 to $107,100
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RollWorks, a division of NextRoll, is seeking a SMB Renewal Manager. In this role you will be part of the Account Management Team, a growing and skilled team managing the executive relationships and expansion strategies of RollWork’s SMB customers. You will own, drive, and lead the renewal management for the entire SMB segment, and work collaboratively with the Customer Success Managers (CSMs). You will be working with an industry-defining team with a clear vision, surrounded by intelligent and caring people who are passionate about taking on and overcoming challenges together. This is an opportunity to have a material business impact on a quickly growing company in a developing space.

This role is open in San Francisco, New York City, or Remote locations.

Not confident that you check all the boxes? You should still apply! We’ll review your application for other opportunities. We're always on the lookout for dedicated people, and we're committed to developing each employee's career with over 1,800 training classes offered every year.

The impact you’ll make:

  • Own, drive, and lead the renewals lifecycle end-to-end, from the initial outreach to the closing of the renewal itself; focusing on our SMB segment (~200 customers)
  • Engage key stakeholders in identifying contract requirements and resolving potential roadblocks to ensure an on-time close
  • Manage contracts, negotiations, billing, legal, and financial questions internally and externally for the customer relating to their relationship and agreement with RollWorks
  • Craft proposals, negotiate terms, and navigate procurement in collaboration with our Finance and Legal teams
  • Identify, escalate, and forecast at-risk opportunities to minimize customer churn in collaboration with the SMB Customer Success Managers
  • Identify and create upsell opportunities to maximize revenue growth as applies to the segment
  • Help develop and optimize this new, high-volume renewals program from building processes to automated functions

Skills you’ll bring:

  • 3-5 years of successful technology renewal management experience, strong preference for experience in ad-tech, digital marketing, and/or B2B account-based marketing
  • A Customer Success professional with a strong sales and negotiation mindset
  • Proven ability to achieve a quarterly managed sales quota, with proficient experience in expanding deals, alongside managing sales processes
  • Highly organized and efficient in managing your renewals pipeline
  • SaaS experience is a huge plus
  • Experience working in a dynamic, evolving, high-energy sales culture

Additional Information:

Minimum salary of $73,950 to maximum salary of $107,100 + commission + equity + benefits. Up to 42.86% commission will be paid quarterly based on achievement of sales targets.

The range provided is NextRoll’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. 

Benefits and perks: 

  • Competitive salary and equity
  • 100% employee coverage for medical, dental and vision premiums
  • Short and long term disability benefits at no cost to the employee
  • Basic life and AD&D insurance at no cost to the employee
  • 401K Plan (Pre-tax and Roth)
  • 4 weeks of paid time off and work/life balance
  • Up to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)
  • Up to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)
  • Join a community of fellow Rollers as a member of one of our Employee Resource Groups 
  • Ample opportunities to volunteer with local organizations with NextRoll Gives Back
  • For additional benefits not mentioned, visit our Careers page

About RollWorks:

At RollWorks, we get buyers. We've spent 15 years collecting and refining 4.2 billion digital profiles, representing the most comprehensive and trustworthy buyer dataset on the market. We use AI and machine learning to turn buyer data into actionable insights and help customers activate those insights to drive full-funnel outcomes using our exceptional native B2B advertising product and integrations into 24 additional marketing and sales tools. By marrying cutting-edge buyer data, insights, and activation capabilities with our industry-leading ease of use, we enable growth-oriented B2B marketers to deeply understand their buyers and rapidly drive business results.

We are committed to building diverse teams of “Rollers” and are proud to be an equal opportunity employer. Learn more about our DEI impact via our DEI Annual Report on our Culture page. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request reasonable accommodation, contact

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