is looking for Service Desk Support (Remote)
for a globally recognized company based in New York, NY!
For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at
for faster processing. Thank you! Job Responsibilities
: Provide professional end-user support via telephone, email or web submitsProvide restorative or maintenance actions to resolve end-user problemsResponds to end-user problems based on standard proceduresTrack incidents and calls, including but not limited to, entering data into the database timely and accuratelyMay be responsible for ensuring systems are configured properlyExceptional Customer Service SkillsVPN troubleshooting Who we are
For 30 years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Why were different Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;Open floor plan environment where collaboration is highly encourage Take a look for yourself
Here's one of our own, talking about the culture, space and growth opportunities: Job Requirements: What do you need to succeed?
- have good internet access to work remotely from home since working from our office or the client location in NY/NJ is not a requirement.
- good communication skills and fast learners
- knowledge or previous experience working with the ServiceNow
- experience working with hospitals or healthcare institutions is a plus.
Skills, Licenses, Knowledge, Education and Training Requirements
: High school diploma or equivalent requiredServiceNowActive Directory knowledgeMicrosoft Office / O365Browser troubleshooting, specifically ChromeSCCMMobilityAdobeCisco WebExMAC Troubleshooting0-1 year"s relevant experienceRequires excellent customer service skillsSolid foundation of Personal Computer experienceTroubleshooting capabilityOverall knowledge of desktop productivity productsAbility to work in a team environmentProven ability to remain flexible in a changing environmentAttendance and schedule adherence are requirements of this positionMay require additional project-specific training