Service Desk Technician I-Remote

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Posted 8 days ago United States Salary undisclosed
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Job Description

Building Location:East Annex BuildingDepartment:47500 Service DeskJob Description:Performs a variety of technical support duties to ensure proper and timely installation of new or relocated hardware, software, applications, and communications and provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc. Responsibilities include: Serving as either primary contact point for computer users questions/problems or investigating assigned requests for services or repairs; researching and developing solutions to technology requests; moving existing and installing new/upgraded end user equipment and applications; proactively assisting users in effectively utilizing technology including suggesting specific training; participating in the execution of major moves/new facility installation projects as requested; performing related administrative tasks; and maintaining up-to-date job knowledge.Education Qualifications:Student currently working towards a degree (or completion of degree) with a preference in business, information systems, health information management, health care management or other related field, or - 1 year work experience in a medium to large centralized IS department.Licensure/CertificationQualifications:No certification/licensure required.FTE:1Shift Rotation:Day/Eve/Night Rotation (United States of America)Shift Start Time:VariesShift End Time:VariesWeekends:OccasionalHolidays:YesCall Obligation:NoUnion:Union Posting Deadline: