You will provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases and monitoring their success to resolution for various OEM's including Cisco, Juniper, and Cradlepoint.
You Must Have:
• Service Desk experience supporting both hardware and software from various Original Equipment Manufacturers (OEM).
• Must be flexible to take on new work assignments often with varied technical and customer support responsibilities
• Must be able to work various schedules to support 24x7x365 customer commitments. Current need is for 3rd shift.
• Must be a team player, flexible, and adaptable.
• Desire and ability to learn new products and services
• Desire to continue your education
• Excellent corporate customer service experience
• Microsoft tools experience including MS Word, Excel, and PowerPoint
• Demonstrated performance as a self-starter
• Demonstrated high performance working remotely with little supervision
• Sense of urgency in a fast paced environment
• Successful complete of background investigation