Service Desk Support Analyst - Remote

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Posted 14 days ago United States Salary undisclosed
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Job Description

Service Desk Support Analyst

(Legal/Law Industry Experience), Full Time - 100% Remote

Permanent Opportunity

Kelly Technology is looking for new employees to join our managed service provider team as Service Desk Support Analysts with Legal/Law Industry Experience. This is an exciting position where new employees can expand their career in IT, including substantial training and certifications over the first year of employment. Working as part of a team, successful candidates will share our values and have an interest in working with the latest technologies to provide exceptional customer service in support of our clients. A variety of shifts are available.

Essential duties and responsibilities include, but are not limited:

  • Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.
  • Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.
  • Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.
  • Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).
  • Escalate unresolved issues to Team Leads.
  • Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.

Requirements

• Must have experience working in the law industry or at a law firm

• 1-2 years of experience in an end-user support role.

• Advanced analytical and problem-solving skills.

• 1-2 years of analytical and problem-solving skills.

• Experience in a Service Desk environment a plus

  • Customer focused personality
  • Attention to detail
  • High-speed internet
  • Personal computer
  • Windows 8 or higher
  • High school diploma or equivalent
  • Positive attitude

Preferred experience supporting any of the Legal/Law systems:

  • Netdocuments/Nettops
  • iManage
  • Aderant
  • Intapp
  • Multi Factor Authentication - MFA, ex. Duo, Symantec, etc.
  • Worlddocs

If you are interested in this role, then please feel free to reach out directly to: or



Why Kelly ® ?

By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.

About Kelly ®

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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