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Service Desk Analyst (Windows / Mac)- remote

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Posted a month ago Worldwide £46k - 46k (British Pound)
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Job Description

Remote working - Windows 10 / Apple Devices

You will be expected to handle about 30 new tickets on a daily basis; approximately 10 from phone calls and the remainder from email or our online portal. You will need to collect the relevant information from the user and record it into our Service Now ticket system, triage the issue and then suggest a resolution, workaround or pass the ticket to a 2nd ...... click apply for full job details