Senior Technical Business Process Designer (Remote)

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Posted 5 days ago United States Salary undisclosed
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Job Description

Your CareerPalo Alto Networks is building a world-leading digital services experience and seeks world-class talent to expand the team. As the Process Design Architect for the Global Customer Services Digital First Program at Palo Alto Networks, you will be responsible for the workflows defining the future of digitally delivered services. You will help develop automated, self-service, and interactive innovations to set new standards in the industry, resulting in a digital-preferred experience for all customers.You will lead the architecting of target state processes, reengineering of current processes, and assessing opportunities. Internally, you will work across the company to align processes from services to product to IT. Your expertise will guide value-based, data-driven business decisions. Externally, you will understand customer needs at all points in their services lifecycle. You will craft low-effort, high-value digital experiences.Your ImpactFacilitate end-to-end business architecture scope and design effortsEstablish process governance and templates for program deliveryRecommend benefits by identifying process improvement opportunities, using Lean / Six Sigma techniques and automationCreate comprehensive process design documents, including detailed process steps, navigation, application details, standard operating procedures, process maps, data analysis, and service objectivesCollaborate with internal teams and customers to understand opportunities and needs, establishing objectives and key resultsEngage cross-functionally with service delivery, engineering, and IT to creatively solve problems and deliver high-quality experiencesRealize transformative experience improvements and innovationsThe TeamTo stay ahead of the curve, it's critical to know where the curve is. Our team is creating the curve for digital service experiences.As the fastest growing cybersecurity company, we have a broad range of customers who expect the very best cybersecurity partner. Our customers expect their service to be as innovative and excellent as the rest of our products, which rounds out Palo Alto Networks' mission. Within Global Customer Service, top talent provides consulting, professional, and technical services to drive customer outcomes. The Digital Customer Experience team seeks to deliver services through a fully-digitized and preferred journey.Your Experience8+ years of relevant business process management / continuous improvement experience, including 2+ years in similar roleRelevant process certifications highly desired (e.g. Six sigma black belt)Mastery-level knowledge and skills within a wide variety of process improvement, design, and project management disciplinesProven success using business process methodologies and principles; lean tools; and techniques to deliver multiple projects in parallelSuccess clarifying ambiguity, experimenting, and pivoting as necessary to land and optimize fully-automated service delivery processesValidated skills in meeting/workshop facilitation and collaboration, including ability to drive alignment and decision-makingAbility to summarize detailed requirements into a digestible, fluid message that can be tailored for multiple levels of the organizationFamiliarity with all aspects of software-related service deliveryTravel Requirements: Long term, some travel may be required.#LI-GF1