Senior Technical Account Manager, Commercial Development

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.

Tripadvisor is seeking a Senior Technical Account Manager (STAM) to join our Content Solutions business, operating like a high-growth startup within a globally recognized brand. This is a highly client-facing role that requires exceptional communication, relationship management, technical acumen, and cross-functional coordination skills. The position manages B2B partner relationships end-to-end—from implementation and onboarding through renewal and expansion—serving as a trusted advisor and technical liaison for publishers, marketplaces, and global travel brands.

As a Senior Technical Account Manager, you will provide best-in-class service and strategic support for partners leveraging our APIs, data feeds, and licensed content solutions. This includes overseeing the seamless delivery, implementation, troubleshooting, optimization, and ongoing adoption of products and integrations, while ensuring a high-quality partner experience that drives long-term success, retention, and growth.

Partnering closely with Business Development, you will support data revenue targets by ensuring flawless post-sale execution, identifying upsell opportunities, and executing the playbooks required to grow this DaaS (Data-as-a-Service) business line.

Location: United States, East Coast,  Remote or Hybrid (Needham MA or New York)

What You’ll Do:

• Own the post-sale lifecycle for licensed data and content partners, driving successful technical onboarding, API integration, product adoption, and renewals.
• Provide hands-on technical support, including API QA, troubleshooting data product issues, and guiding customers through complex implementations to ensure our data displays correctly.
• Partner with Business Development to achieve shared revenue targets, identifying and executing on upsell and cross-sell opportunities to diversify data usage across partner platforms.
• Design and operationalize repeatable playbooks, processes, and reporting frameworks to scale account management like a best-in-class SaaS/DaaS company.
• Collaborate cross-functionally with Product, Engineering, and Sales to translate enterprise customer insights into roadmap priorities and resolve technical roadblocks.
• Build deep relationships with technical and commercial stakeholders to unlock further potential, ensuring Tripadvisor's API and data solutions are performing flawlessly.

Skills & Experiences:

• 6–8 years of experience in technical account management, specifically with SaaS and DaaS (Data-as-a-Service) products.
• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
• Proven ability to operate effectively with a global-first mindset 
• Proven track record of managing enterprise accounts, driving adoption, renewals, and upsells by blending technical expertise with commercial acumen.
• Strong technical proficiency with RESTful APIs, JSON, XML, and authentication standards (OAuth, API keys, SAML/SSO) from a customer-facing perspective.
• Strong background in data analytics and reporting; skilled in SQL, BI platforms (e.g., Tableau), and CRM tools (Salesforce).
• Excellent communication skills with the ability to translate complex technical concepts for both technical and non-technical stakeholders (e.g., Product Managers, Engineers, Sales Leads).
• Entrepreneurial mindset, comfortable building structure in ambiguity and taking processes from zero to scale.
• This is a remote US position requiring up to 10% travel (domestic and international).

In addition, the ideal candidate will demonstrate the following competencies:

• Exhibits integrity through fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment.
• Ability to work with cross-functional teams toward the common goal of driving revenue and efficiencies.
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people.
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information.
• Acts as an owner navigating internal materials with little to no supervision; able to surface solutions in addition to questions.
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the broader business.
• A desire to perform in a fast-paced, highly changing marketplace and be driven to meet and exceed expectations and demands.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

The salary range for this role is $95,000 to $115,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future. 

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!