Senior Technical Account Manager

The Ideal Candidate

We are looking for a seasoned Senior Technical Account Manager (TAM) to join our growing Client Operations organization. This is a high-impact, client-facing role requiring a unique blend of technical expertise, leadership, and strategic thinking.

You will partner with Sales, Client Operations, Client Management, Delivery, and Technical teams to manage the technical aspects of our relationships with some of our largest and most strategic customers. You’ll coordinate and actively manage the end-to-end technical program plan, including planning, project management, reporting, and risk management.

Throughout the client lifecycle, you will support and coordinate feature rollouts, solution adoption, and account expansion. You’ll need to deeply understand client needs and align them with Entersekt’s capabilities to exceed expectations. Your ability to translate complex technical concepts into business-friendly language will be key to your success.

Change management is central to this role — ensuring client teams are prepared to implement and scale new solutions in line with the Client Success Plan, culminating in formal acceptance and sign-off.

At Entersekt, we’re scaling fast. We’re looking for someone who thrives in a dynamic environment and enjoys mentoring and developing talent across the organization.

The Role

As a Senior Technical Account Manager, you will be a trusted technical advisor and problem solver with exceptional relationship-building skills. You’ll lead cross-functional teams to design, build, and deliver solutions that meet our clients’ business needs.

You’ll work closely with commercial, solution architecture, engineering, project delivery, and global client operations teams to ensure successful implementation and long-term success of Entersekt solutions. You’ll also support pre-sales consultations, solution planning, and post-implementation growth initiatives.

This is a strategic role that requires a customer-centric mindset, strong technical knowledge, and the ability to drive results across multiple stakeholders.

Key Responsibilities

• Serve as the technical lead and trusted advisor for strategic enterprise accounts.
• Coordinate all technical activities across the client lifecycle — from onboarding and implementation to ongoing support and expansion.
• Lead cross-functional project teams to deliver tailored solutions that meet client objectives.
• Monitor client health and proactively identify opportunities for optimization, upsell, or risk mitigation in partnership with Key Account Managers and Customer Success Managers. 
• Translate complex technical concepts into clear, actionable insights for business stakeholders.
• Manage change and ensure client readiness for new solution rollouts.
• Advocate for client needs internally and contribute to product and process improvements.
• Deliver regular updates and technical roadmaps tailored to client goals as part of the regular Monthly and Quarterly Business Review cycle.
• Mentor junior team members and contribute to the development of best practices.

Required Skills & Experience

• 7+ years of experience in implementing B2B SaaS solutions in a technical account management, solutions engineering, or integration consulting role.
• 5+ years of experience in financial services or fintech, ideally in authentication or payments.
• Proven track record leading large-scale projects and programs through the full lifecycle.
• Strong client-facing experience with enterprise customers, including C-level engagement.
• Excellent troubleshooting, documentation, and communication skills.
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Experience designing and improving project management methodologies is a plus.
• Fluent in English with excellent written and verbal communication.

Preferred Qualifications

• BSc in Computer Science, Engineering, or a related technical/numerate discipline (or equivalent experience).
• Project Management certification (e.g., PMP, PRINCE2).
• Familiarity with authentication, payments, or digital identity technologies.