Senior Technical Account Manager

Troubleshoot technical issues and guide issue escalations with Red Hat and customer teams. Provide hands-on technical and architectural guidance for the Red Hat infrastructure and OpenShift Container Platform portfolios. *Telecommuting role to be performed anywhere in the U.S. What You Will Do: Cultivate relationships with customers, gain a deep technical understanding of their Red Hat implementation, share technical best practices, and act as point of contact for any major software and operating systems incidents. Manage customers’ expectations and communication efforts through resolution of technical incidents. Help drive strategic technical direction with Red Hat customers and help ensure they are setting up their software and operating systems environments in the most appropriate way to avoid future issues. Work closely with Red Hat’s engineering, research and development, product management, and technical support teams to debug, test, and resolve issues. Conduct technical reviews and share knowledge to proactively identify and prevent issues. Warn customers of technology changes or potential disruptions to their service and advise them on mitigation strategies. Provide advice and guidance to customers about their current and future Red Hat’s software and operating systems offerings. What You Will Bring: Bachelor’s degree (U.S. or foreign equivalent) in Computer Science, Computer Information Systems or a related field and five (5) years of experience in job offered or related role OR seven (7) years of experience in job offered or related role. Must have five (5) years of experience with: Linux system administration; and technical troubleshooting. Must have three (3) years of experience with Kubernetes administration. Must have two (2) years of experience with: Openshift administration; and presenting technical training and business updates to small and mid-sized live audiences. Domestic travel required up to 10% of the time to visit client sites. Travel expenses covered by Red Hat, Inc. #LI-DNI The salary range for this position is $131,893 - $169,340. Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Diversity, Equity & Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply. We’re the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes. We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge. At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are. Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.