Hybrid position. Candidate must live within 3 hours driving time to Charlotte.
Senior Systems Engineers are the highest tier of support in Information Technology and are expected to maintain the standard for work ethic, client communication and technical knowledge. As a member of the Support Center team, the Senior Systems Engineer is accountable for handling a wide variety of escalated issues with our managed services clients. In parallel, there will also be the opportunity to contribute towards larger projects and initiatives.
About the Role:
Senior Systems Engineers are expected to show initiative and be proactive towards problems and solutions.
You will work closely with the other staff members under the Manager's guidance and direction. You will be an example for other engineers in terms of knowledge, experience, and leadership. The senior support team is expected to be the highest tier of support. The group is expected to lead initiatives and be an expert internally and with clients.
Magna5 has a dedicated Network Operations Center where tickets will be received, prioritized, and if need be, escalated to higher tiers of support. While there is the intended order of operations, no Engineer is above working any issue or ticket regardless of escalation.
Senior Systems Engineer responsibilities include, but are not limited to, the following:
Hours and Schedule:
The Magna5 Support Center operates 24/7. There are shifts during the day, evening, overnight, and weekends. The Support Center offers shifts 8x5 and 10x4 depending on qualifications and work schedule. All technicians will be part of an on-call rotation and may be escalated issues off hours.
What You Bring To The Team:
Formal education preferred Associates/Bachelor's degree or technical equivalent. Relevant and significant industry experience in Information Technology may provide as a substitute for the education requirement. Industry certifications including Microsoft, VMware, Azure, or AWS certifications recommended
Minimum of 3 years' experience administering/supporting the following technologies relevant to systems engineering:
What We Do
Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at