Senior Solutions Architect

Job Duties:

• Position will build relationships with clients through technology and solutions.
• Provides the expertise to investigate and understand an existing environment, gather business requirements, and formulate technical and/or business solutions for achieving those requirements across a constantly evolving landscape of leading Contact Center technologies.
• This is a customer-facing role that requires strong communication skills and the ability to interpret and explain technical information to and from a variety of audiences, both technical and non-technical.
• The Senior Solutions Architect serves as a design architect with a focus on on-premise and cloud Contact Center.
• This position provides sales support and technical expertise on assigned engagements; assumes responsibility for the pre-sales solution design(s) on qualified opportunities; and develops an understanding of a Client's vision, market position, and opportunities.
• Works with account teams on proposals and create deliverables for the pre-sales process (Scope of Work, Bill of Materials, Solution Diagrams, etc.).
• Is responsible for providing clients full support during a project’s lifecycle, including establishing technical and business requirements, justifications, developing technical designs, and creating detailed project plans.
• Will present proposed solutions to the customer and respond to any inquiries; proactively follow-up with customers as requested and required in a timely manner; provides on-site assistance, as needed, to address and resolve issues; provides assurance of technical competency and completeness of presented materials to clients.
• Works with vendors and manufacturers to maintain an up-to-date knowledge of their portfolios and offerings.
• Position is fully remote. Telecommuting from any US location permitted.

Requires:

• Bachelor’s degree or foreign equivalent in Electronics and Communication Engineering, Electronics Engineering, Computer Science, or a related field and 8 years of experience as a Sales Engineer, Network Engineer, Software Engineer, or a closely related role.
• 8 years of experience with comprehensive technical Contact Center and Collaboration solutions.

Additional skills to include:

• Experience with Cisco U/PCCE solutions, including but not limited to: Cisco ICM, CVP, VVB, Finesse, CUIC, ECE, CUSP, CUBE, SIP, and server virtualization.
• Experience with Cloud Contact Center (CCaaS) providers (E.g., Cisco, Amazon, NICE, Genesys, RingCentral or Five9).
• Experience mapping business needs to technology solutions.
• Experience communicating effectively with clients at all levels and leading discussions and meetings with customers at a business and technical level.

Travel: Less than 10% domestic travel to client sites for in person meetings.