Senior Service Center Auto Claims Representative (Remote)

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Posted 13 days ago United States Salary undisclosed
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Job Description

A new job is a big decision. Don't work just anywhere. Be Selective. Our Business Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong financial performance for over 95 years. Focused on exceptional employee and customer experience, we are frequently recognized for awards and honors, including being named to Forbes' 2021 Best Workplaces in Financial Services and Insurance list. Our Culture We genuinely care about each other, our customers, and the communities in which we operate. Our leaders actively champion career development and invite us to voice unique ideas and diverse perspectives. If that sounds appealing, we think you would feel inspired on our team to achieve and be rewarded for extraordinary results. Responsibilities Receives assigned auto claims and independently reviews/analyzes the policy forms and endorsements to determine applicable coverages, limits, deductibles and settlement calculations, as well subrogation recovery opportunity Gathers appropriate documentation to support the claimed damages through phone/email contact with customers, vendors, and police departments (includes estimates, proof of ownership/value, required company forms, reports, invoices, etc). Reviews damage documentation to determine loss amount. Negotiates settlements based on documentation presented, vendor contact/discussions, personal knowledge and experience, customer discussions and policy language. Documents claim files, establishes and updates reserves throughout the life of the claim, maintains suspense system, processes expenses, prepares checks, updates MCS, and sends appropriate letters based on state regulations and company directives. Explores salvage and subrogation potential, as well as arbitration opportunity. Continuously reviews and analyzes investigative information to determine if file is eligible for fraud/SIU handling. Enlists the assistance of vendors and/or other resources to help with remediation services or future analysis of auto damage or settlement values. Reviews all claims continuously to determine whether loss/claim is best served in the Service Center or eligible for transfer to the field for further handling. Ensures compliance with company, state and federal regulations. Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employee's time and a valid driver's license. KNOWLEDGE & REQUIREMENTS: Understanding of Commercial and Personal Auto policy language and endorsements. Adjuster licenses in states requiring same (obtain within 3 months of hire). Exceptional customer service skills Damage evaluation and negotiation skills (review and writing of estimates, contents replacement, etc) EDUCATION & EXPERIENCE: College degree preferred 1-5 years of Commercial and or Personal Lines Auto experience preferred Understanding of Commercial and Personal Auto policy language and endorsements Adjuster licenses in states requiring same (obtain within 3 months of hire). Exceptional customer service skills Damage evaluation and negotiation skills (review and writing of estimates, contents replacement, etc. Salary Range: $51,600.00 - $85,000.00. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include the candidate's qualifications and experience. Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions. Selective maintains a drug-free workplace.