Senior Salesforce Administrator - REMOTE (21-129)

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Posted 13 days ago United States Salary undisclosed
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Job Description

Description THIS IS A REMOTE POSITION / ANYWHERE USA Spok has a passion for healthcare and a commitment to our core values of communications, innovation, accountability, and putting the customer first. Watch this video: Leading Change in Healthcare and learn how we're living our company values every day and change the way healthcare communicates. We're coders, problem solvers, and learners who are helping caregivers act faster, heal bodies and save lives.Summary:The Senior Salesforce Administrator is a key role in the IT Operations team responsible for all facets of administrating business configurable components of the platform, including related applications across the CRM environment such as Tableau CRM (Einstein Analytics), Altify, Hubspot, RFP, and CPQ tools. Role is considered the subject matter expert for and related CRM applications and appropriate use with respect to the entire Customer Life Cycle.Essential Duties and Responsibilities include the following. Other duties may be assigned. • Develop a detailed understanding of CRM core and integrated application architecture• Develop a comprehensive understanding of business workflow and processes across customer lifecycle• Analyze CRM data to drive system solutions and to develop comprehensive project plans• Identify opportunities for optimization and recommend best practice solutions to promote process improvement and data integrity• Coordinate requirements gathering, scoping, prioritization and completion of new development projects across all business units• Design and develop solutions that maximize effectiveness and improve 360 view of customer while maintaining existing functionality in a complex, global SFDC org, including but not limited to declarative in Classic and Lightning platforms, Tableau CRM (formerly Einstein Analytics, and Lightning Components• Implement and maintain custom objects, formulas, validation rules, Lightning flows, process builder, Lightning components, EA data flow, approvals, and assignment rules• Collaborate with VisualForce developer to create customized solutions• Document system configuration, workflows, and field/data maps• Mitigate risks associated with projects, having a high technical complexity• Manage change control processes to ensure no interruptions in day-to-day use of Salesforce while still providing visibility into changes• Utilize a change management process to develop and implement new applications and updates to existing applications• Manage day-to-day support and troubleshooting of all Salesforce technology platforms.• Act as a SME in the discovery and investigation of critical production problems• Adhere to best practices for Salesforce processes, data governance, administrative process, and user adoption• Ownership of all technical aspects of, including data migrations, data quality, systems integrations, 3rd party applications and AppExchange products• Other duties may be assigned. Worksite Location: Home Based Office, or Plano, TX OfficeEducation and/or Experience:Bachelor's degree from four-year college or university; and two to four years related experience and/or training; or equivalent combination of education and experience. A degree in Business Administration, Information Technology, or related technical field is preferred.Required Skills and Experience:• Advanced Salesforce Administrator Certification• 4+ years as a certified Advanced Administrator managing an Enterprise-level instance with >500 users; Sales Cloud and Service Cloud.• Experience in Customer Community portal• Experience in Classic and Lightning• Experience in VisualForce and Lightning components• Strong background in dashboards and reportingPreferred Skills and Experience:• Tableau CRM (formerly Einstein Analytics) preferred • CPQ Administrator preferred • Salesforce Developer preferred • Previous Business Analyst, Sales Operations, IT and/or Project Management experience• Strong business, technical, and analytical skills/experience are required to be effective in this position.• Must be comfortable working with all business units across the organization, at all levels to gather business requirements and to develop solutions, without impacting existing processes.• Able to document and execute detailed specifications from high-level requirements with minimal supervision• ERP Integration, preferably NetSuite• Excellent project management and change control skills• Knowledge of Marketing automation platforms, ideally Hubspot and Bizible• Communicate and work well in a team environment• Ability to prioritize work and adjust to rapidly changing requirements and demands• Advanced written and verbal communication skills• Excellent organizational, document management, and team leadership skills• Computer skills including Microsoft Office at a highly proficient level Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Go® and Spok Care Connect® platforms to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok® solutions. When seconds count and patients' lives are at stake, Spok enables smarter, faster clinical communication. For more information, visit or on Twitter. Spok is a trademark of Spok Holdings, Inc. Spok Go and Spok Care Connect are trademarks of Spok, Inc. At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-