8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be!The Senior Product Manager is responsible for discovering and delivering a suite of products that are valuable and usable for our customers as well as feasible to implement from a technology and business point of view.As part of the Product Management organization, you will have the opportunity to discover and create the next generation of online automotive shopping and ownership experiences - positioning CarMax as a digital best-in-class company online.PRIMARY DUTIES AND RESPONSIBILITIES:Vision, Strategic Leadership, and Product DiscoveryServe as the ultimate voice of the customer within the Product organizationMaintain and grow a deep knowledge of the business and the stakeholder needs and constraints.Maintain and grow a deep knowledge of the retail and automotive industries, specifically from the point of view of how technology is being applied to power the customer experience from purchase through ownershipBe an advocate for your product line; articulate the customer and business value to all levels of the organization - senior leadership particularly. Develop compelling presentations and prototypes to communicate your product vision.Champion the needs of business teams and stakeholders throughout the development process; ensure what is delivered meets the original goals and KPIs.Develop and manage the product roadmap for a respective product line; align product improvements to support vision, goals and opportunitiesLead a product discovery team to successfully prioritize opportunities and identify solutionsDrive a product team to obtain actionable insights through consumer researchMaintain strong relationships with key business partners to ensure product plans are aligned with company objectives/plansDemonstrate fiscal responsibility in managing budgets and resource plansPlay an active in external Product Management, UX, and/or Development communitiesProduct DeliveryMaintain strong relationships with implementation and business development teams to ensure solutions meet product goalsServe as an interface between stakeholders to obtain product input and ensure awareness and comfort with plansLead a one or more cross-functional teams of engineers, designers, and business owners to drive the launch of a product. Make thoughtful decisions on the fly, constantly clearing roadblocks to getting your product liveDefine product requirements, stories and personas.Rationalize and manage an opportunity and product backlog; assign and manage prioritiesProvide decisions and approvals to delivery teamEnsure impacted associates have the appropriate level of awareness, knowledge, buy-in and training of product changes and related processesMonitor performance and metrics post-launch; identify and drive improvement opportunitiesTeam and Process DevelopmentDrive collaborative innovation amongst the organization, to identify unique solutions to complex problemsCreates and enhances guidelines, policies, practices and procedures to drive improvements to internal product management and development processes; partner with other product managers to identify opportunity areas and determine best practicesProactively seek out and champion new product opportunities, outside of direct area of responsibility, to improve the broader customer experience and drive business resultsManage 3rd party vendor relationships; evaluate 3rd party vendor needs within the context of the productQUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Passionate about leveraging technology to power the customer experienceAble to easily motivate and inspire team members, peers and stakeholdersInnovative; thinks beyond boundariesAnalytical; solves problems at root cause and prioritizes effectivelyDesire to always be learning and discovering; loves pouring through quantitative and qualitative inputsContinuous improvement mentality; never satisfiedTechnical product guru; understands the technologies behind productsAbility to simplify complex messages and adapt communication style to audienceComfortable speaking to large audiences and executiveWork location is flexible if approved by the Company except that position may not be performed remotely from Hawaii or ColoradoAbout CarMaxCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For.Our Commitment to Diversity and Inclusion: CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.