Senior Product Manager - My Account (REMOTE)

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Posted 9 days ago United States Salary undisclosed
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Job Description

Description:

At GameStop we value ideas over status quo and innovation over structure. The My Account team is responsible for the end-to-end experience for all aspects of the customer's My Account functionality. You will work to enable and support self-service capabilities focused on creating convenience for customers and reducing support costs. You will partner with engineering, design, and fellow product teams to deliver a cohesive experience across platforms.

What You Will Do

  • Dig in deep to understand customer pain points and usage patterns to inform your product's strategy and roadmap.
  • Manage end-to-end delivery of your roadmap resulting in measurable improvements to the experience and bottom line.
  • Partner with and support our user research team to help uncover opportunities to better serve our customers.
  • Serve as a subject matter expert in all things My Account-related including a solid understanding of the underlying systems and services that power the experience.
  • Partner with the business, design, and engineering teams to deliver an outstanding experience for our customers.
  • Identify key input and output metrics which will inform how you measure and monitor your product's performance.
  • Confidently navigate knowns and unknowns leveraging data (quantitative and qualitative), your experience, and instincts to guide your efforts in creating a phenomenal customer experience.

What You Will Need

  • 5-7 years' product experience in an Agile development environment.
  • eCommerce or B2C product experience.
  • An owner's mindset with a bias for action that is comfortable operating in a fast-paced, dynamic environment.
  • Excellent analytical skills with demonstrated ability of turning data insights into product improvements and new experiences.
  • Demonstrated ability to achieve goals through a well-defined product strategy using data, research, and industry trends.
  • Strong communications skills in both written and verbal domains.
  • A keen eye for detail because you know the devil is in the details.
  • Ability to partner and influence stakeholders without direct authority.
  • Bachelor's degree or equivalent practical experience.

Nice to Have/Bonus

  • Previous experience with online self-service products and/or features a plus.
  • Experience with SQL and/or BigQuery.