Senior Order Fulfillment Manager, EMEA

Our Company

Neat brings people together with beautifully simple, versatile video devices and experiences. By minimizing the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office" and "remote" will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, and a range of compelling business apps.
We are an ambitious, accountable, collaborative, responsible, and growing team that fosters an environment where creativity and ingenuity can flourish. We strive to bring out the best in our Neaters and make amazing products and experiences. We are based in Oslo with Neaters working all over the world.

The Opportunity

• Oversee and actively run the day-to-day order fulfilment operations for EMEA and other regions as assigned. Day-to-day operations are customer service, processing of customer orders, logistics and delivery tracking, order support, and interaction with supply chain partners.

• Serve as the primary escalation point for all order-related issues across EMEA, driving timely resolution of complex customer, operational, and cross-functional challenges.

• Provide functional leadership, guidance, and best-practice support to the EMEA Order Management team

• Lead regional order management initiatives, partnering with Sales, Supply Chain, Logistics, and Finance to improve order accuracy, fulfillment performance, and customer experience.

• Receives, prioritizes, and processes customer orders; schedules and releases orders for shipment according to sales policy and customer requirements.

• Investigates and resolves complex customer complaints including RMA's and reverse logistic issues

• Adheres to company sales order processing guidelines and maintains accurate computer system input, invoice and report output, and system operation procedures.

• Assists in developing and monitoring operating goals and objectives.

• Facilitates interaction between customer service, warehouse, accountants, credit managers, sales, and marketing.

Minimum Job Requirements

• Bachelor's degree or equivalent experience

• 3+ years relevant order management experience

• Based in The Netherlands or UK with full right to work.

Knowledge, Skills And Abilities Required

• Skill in the use of personal computers and related software applications.

• Prior order management / order fulfillment / supply chain experience

• Ability to communicate effectively, both orally and in writing.

• Knowledge of customer service standards and procedures.

• Ability to process computer data and to format and generate reports.

• Knowledge of procedures and documentation for the processing and placement of retail customer orders.

• Ability to analyze and solve problems including RMA's and reverse logistic issues.

• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.

• Ability to develop, plan, and implement short- and long-range goals.

• Ability to make administrative/procedural decisions and judgments.

• Other duties as assigned by management.

Reports To

• Director | Global Order Fulfilment