Senior Operations Associate ( utilities)

 Published 21 days ago
 not specified
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We are open to consider candidates for relocation

About the Team

The Utilities Team is responsible for ensuring that the utility services for our homes are  activated, deactivated, or transferred at the correct transaction time in order to maintain a high standard of customer service and uphold smooth operations. To accomplish this, the Utilities Team communicates and partners with utility providers and internal stakeholders to align on utility transfer timelines.

Role Responsibilities:

  • Communicate with utility providers via email or call to activate, deactivate, or transfer utility services
  • Respond to and resolve various utilities escalations from other Opendoor teams to ensure utilities are activated or deactivated correctly
  • Leverage every interaction with utility providers to help build great relationships with them on behalf of Opendoor
  • Follow Standard Operating Procedures and Service Level Agreement terms for all tasks to ensure team’s weekly performance metrics are met
  • Assist in various data entry tasks to ensure our procedures to manage utilities for all utility providers are up-to-date
  • Help identify blockers and communicate areas to improve our utilities processes

Skills Needed:

  • Strong English language skills (verbal and written)
  • At least 2 years of work experience with two years of calling (inbound or outbound) experience
  • Self-motivated and task-oriented
  • Experience collaborating with cross-team stakeholders
  • Experience working with case management systems
  • Willing to work night shift
  • This is a work from office role
  • Ability to multitask and prioritize tasks on a daily basis
  • Strong research and organization skills
  • Ability to work effectively in a constantly changing environment

Bonus points if:

  • Real estate industry experience
  • Utility services knowledge
  • Slack, Salesforce, Google Apps and Jira experience

In office roles require all role responsibilities to be performed in the office. Candidates must be based within a 25-kilometer commuting distance of the specified office location.


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