Senior Operations Analyst – Service Management Operations

Date Posted:

2026-06-08

Country:

United States of America

Location:

US-NY-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The Senior Operations Analyst – Service Management Operations provides advanced operational, analytical, and coordination support to ensure the Service Management organization executes its financial, compliance, vendor, and performance management processes efficiently and with high quality.

This role reports to the Associate Director – Service Management Operations and leads complex analysis, improves operational processes, and contributes to governance activities. The Senior Operations Analyst partners with cross‑functional teams—including finance, procurement, sourcing, legal and risk—to maintain accurate reporting, streamline operational workflows, and enhance organizational effectiveness.

What You Will Do:

Organizational Operations

• Independently coordinate organizational meetings, operating cadences, and governance reviews, ensuring accurate documentation of decisions and action items.

• Maintain and improve operational documentation, procedures, resource repositories, and team records.

• Lead small‑scale process improvement efforts, identifying inefficiencies and recommending enhancements to streamline work and improve operational consistency.

• Support organizational change initiatives by helping teams adopt new processes, tools, or operational practices.

Budget & Expense Management

• Lead budget tracking, financial data collection, and monthly/quarterly reporting activities with minimal oversight.

• Prepare and maintain detailed financial reports, trackers, and variance analyses that support reviews with leadership.

• Identify budget risks or anomalies and work proactively with partners to resolve issues.

Compliance & Risk Management

• Coordinate audit, risk, compliance, and governance activities, ensuring documentation, evidence, and audit records are complete and accurate.

• Track and drive remediation actions, risk mitigation activities, and governance commitments to closure.

• Support operational readiness activities, including business continuity planning and control adherence.

Vendor & Partnership Management

• Oversee vendor onboarding, invoice processing, contract administration, and performance tracking documentation.

• Support preparation for vendor performance reviews and governance materials.

• Coordinate directly with procurement, sourcing, finance, and legal teams to ensure accurate and timely vendor operations.

• Track contract milestones, deliverables, and operational commitments.

Metrics & Performance Reporting

• Collect, validate, and integrate data from multiple sources to produce accurate, timely reporting packages, dashboards, and scorecards.

• Analyze operational and performance trends to provide insights that support leadership decision‑making.

• Develop and maintain presentation materials for operational reviews, governance forums, and executive reporting.

Qualifications You Must Have:

• Bachelor’s degree in Business, Operations, Digital Technology, Finance, Data Analytics, or related field, or equivalent experience.

• 5+ years of experience in operations, business analysis, service management, finance, compliance, or similar functions.

• Strong organization and prioritization skills with excellent attention to detail.

• Proficiency with Microsoft Office applications, including advanced Excel and PowerPoint skills.

• Strong communication skills and an ability to partner effectively across cross‑functional teams.

• Demonstrated analytical skills and experience using data to solve business problems.

Preferred Qualifications:

• Experience with reporting and visualization tools such as Power BI or Tableau.

• Familiarity with service management, governance processes, or digital technology operations.

• Experience supporting projects, operational initiatives, or process improvement activities.

Learn More & Apply Now

Work Location
 

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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