Senior Network Engineer - Wireless (Remote)

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Posted 12 days ago United States Salary undisclosed
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Job Description


Established in 2005 and based in Charlotte, North Carolina, Snap One is a manufacturer and exclusive source of A/V, security, control, networking, and remote management products for professional integrators. An industry leader in the pro-install channel, Snap One helps integrators build their businesses by providing a wide range of high-quality products, easily accessible through an intuitive website and backed by award-winning service and support. With a vast catalogue of todays most popular brands, Snap One is the premier choice for professional installers across the globe. With 28 pro stores in the US, Snap One blends the benefits of ecommerce with the convenience of local stores. Additional information about Snap One and its products can be found at .

Access Networks is the premier enterprise-grade networking solutions provider for the modern home. We design and maintain sophisticated network solutions based on a simple premise: Keeping You Connected

The Senior Network Engineer will report to the Technical Services Manager and is responsible for assessing incoming support requests and addressing them with minimal oversight. The candidate must be comfortable working in a fast-paced environment that is goal-oriented and emphasizes accountability for delivering results. The position will require someone who can multitasking, is an efficient out-of-the-box thinker, and looking to actively add to their network knowledge.

  • Open tickets and diagnose Tier 1/2 technical support issues with remote clients networks
  • Program/provision AN Core solutions for deployment at remote sites
  • Provide and maintain thorough documentation of client systems
  • Perform firmware updates on remote client systems
  • Create and manage client contacts/accounts within AN systems
  • Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge
  • Learn new technologies and products
  • Review alerts from the Access Networks Live Monitoring system and escalate/create tickets using a defined process
  • Write/publish articles within our internal knowledge base
  • Prepare tickets for RMA processing

Required Qualifications:

  • Bachlors degree and 7+ years networking experience; OR 11+ years of relevant networking experience
  • Current CCNP certification
  • Advanced understanding of network protocols, firewalls, routers, switching, TCP/IP, STP
  • Advanced understanding of wireless local area networks, authentication, security, and encryption protocols
  • Experience supporting customer environments in a helpdesk/support capacity
  • Able to solve complex technical problems while under pressure and interfacing with clients
  • Availability nights/weekends as needed

Preferred Qualifications:

  • Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
  • Ruckus Wireless Solutions Engineer (WiSE), CWNA/CWNP, ICX/Brocade certifications or equivalent experience
  • Experience programming and troubleshooting Ruckus solutions
  • Experience with remote desktop support applications
  • Working knowledge of ConnectWise
  • Python, VBScript, JavaScript, or other scripting experience
  • Apple or Microsoft certifications

Snap One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.