Senior Network Engineer, Managed Plus (Remote)

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Posted 5 days ago United States Salary undisclosed
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Job Description

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Senior Network Engineer

Job Summary:

As an internal Senior Network Engineer, you will be focused on Network Engineering for our enterprise data network client. The ideal candidate will have experience supporting global networks, a high level of technical skills for troubleshooting and problem analysis, along with the ability to clearly communicate the results of problem analysis to client representatives, IT support teams, and network providers to quickly and effectively resolve operational issues. The Senior Network Engineer works in direct partnership with the client and internal Presidio teams to build and support complex and reliable network solutions.

Travel Requirements:

This position will require 10% travel and will be remotely based for candidates who reside within the Eastern/Central time zone.

Job Responsibilities:

  • Develop a strong technical trusted advisor relationship with customer(s).
  • Ability to interact with a single client or multiple clients during a given week.
  • Flexibility to perform duties onsite at the customer designated location or remotely.
  • Communicate effectively with customers and Presidio team members including Managed Service management, Account Manager, Sales Overlay, Service delivery Manager and the remote Delivery Center teams.
  • Ability to work efficiently on their own during customer interactions.
  • Possesses the ability to multi-task between clients and projects.
  • Demonstrate a working knowledge, understanding, and experience with Network infrastructure (WAN, MAN, LAN, Security, Wifi, Data, Voice, and Video) while engaging customer(s).
  • Identify customer needs and provide guidelines/best practices and direction to accomplish goals.
  • Ability to adapt to changing customer needs.
  • Adhere to contractual obligations by understanding what task and in/out of contract scope.
  • Identify service improvement opportunities and communicate them to appropriate Presidio team members.
  • Manage and document time applied to each customer.

Required Skills:

  • Design, maintenance and third level support for Cisco routing and switching
  • Design, maintenance and third level Support for Firewalls, including Next Gen
  • Design, maintenance and third level Support for Wireless Infrastructure
  • Design, maintenance and third level Support for Network Voice Infrastructure
  • Design, maintenance and third level Support for Load Balancers
  • Design, maintenance and third level Support for SD WAN
  • Design, maintenance and third level Support for Meraki solutions
  • Established and proven experience of providing WAN & LAN support in diverse environments.
  • Network protocols (IP, OSPF, BGP, RIP, IPSec, etc)
  • MPLS / Site to Site VPN / Hybrid WAN / Metro Networks / leased lines
  • Network Hardware (Cisco routers and switches, cabling, firewalls)
  • VOIP and Collaboration Systems
  • Working knowledge of Cisco UC (CUCM-Call Manager)
  • Network connections to Cloud Providers (AWS, Azure, etc.)
  • Network performance analysis and reporting
  • Incident, Change and Problem Management processes within an ITIL based framework.
  • Identity Management (Active Directory, ADFS, Azure AD, 2 Factor Auth, Radius, PEAP)
  • Wireshark
  • Operating systems: Microsoft (Server and Desktop), Linux
  • Working knowledge of Microsoft Office 365 & Visio Professional
  • Excellent oral and written communication skills, with an ability to communicate effectively at all levels of the organization.
  • A firm understanding of teamwork and ability to follow all procedures and documentation as defined and provided by management.

Additional Desired Skills:

  • Work independently with clients directly. Deliver contributions to design and troubleshooting efforts.
  • Logical, analytical approach to problem solving and attentive to detail.
  • Demonstrates strong focus on quality delivery and customer experience.
  • Providing specialist expertise to facilitate and execute the selection, installation and operations of networking components.

Education and Experience:

  • Bachelor's Degree or the equivalent work experience and/or military experience
  • 5-8 years' experience designing, implementing and maintaining large network infrastructures
  • 5-8 years' experience troubleshooting devices within their engineering field
  • CCNP or equivalent certifications related to the area of specialty
  • Ability to work flexible hours to accommodate customer change windows.

ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio's operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

For more information visit:

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit: (Get Acrobat Reader)

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to .

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3 rd Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 rd Party will be considered a gift and property of Presidio, unless the Agency/3 rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.