Capital One has taken a bold journey to build a technology company while operating in a complex, highly regulated business. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale.
Our AI/ML capabilities are now at the forefront of what's possible in banking. (e.g., Eno).
As we uncovered new challenges along the way, we built and battle tested new capabilities to meet those needs. We've open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., MSFT).
Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. The Capital One Software team is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud.
As Senior Manager of Software Sales Technology, you will be a strategic leader within the Go To Market Operations team. You will lead the architecture and roadmap for Salesforce and other sales technology to enable sellers and accelerate the sales process. You will be responsible for the evaluation, execution, and implementation of new technology in partnership with cross-functional stakeholders. If you have a passion for sales technology, a bias for action and are insightful, resourceful, and self-motivated, we want to hear from you!
Responsibilities of this role may include:
Creating and maintaining Salesforce architecture and roadmap
Partner with business leads and end-users to solicit, analyze, negotiate and document business requirements as user stories
Formulate and define overall system scope and objectives based on thorough understanding of business process and problems
Driving process improvements using Salesforce CRM and other technologies
Maintaining a healthy backlog and regularly prioritizing backlog as business evolves
Removing impediments using a strong problem-solving approach - knowing when to escalate
Designing and producing metrics used to measure efficiency and effectiveness of capabilities and features
Providing subject matter expertise on business processes
Build strong relationships with business groups that provide requirements or act as stakeholders
Identify and address cross-project and cross-team dependencies and impacts
Identify risks/issues in a timely manner and appropriately mitigate/escalate
Develop configuration-type Salesforce changes (e.g. build reports, fields, layouts, data security, chatter, workflow/process builder, validation rules, assignment rules)
Collaborate with QA to drive the right test scenarios and testing success of user stories
Provide Production support during releases, resolving end-user issues and questions
Capital One is open to hiring a Remote Employee for this opportunity.
Bachelor's Degree or military experience
At least 5 years of experience in systems integration
At least 2 years of experience with
At least 2 years of experience with requirements gathering
6+ years of experience in systems integration
3+ years of experience with
2+ years of experience with Agile methodology
2+ years of experience with people leadership
2+ years of experience in either Sales or Sales Operations
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).