Senior Manager, Process Excellence

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

As the Process Excellence - Senior Manager, you’ll be responsible for leading strategic, cross-functional initiatives that improve operational efficiency, enhance customer experience, reduce costs, and streamline end-to-end processes. You will provides both strategic direction and hands-on leadership, managing a team of process improvement professionals and partnering closely with business leaders to drive measurable, sustainable results. As an ideal candidate you’ll be a strong people leader, systems thinker, and change champion capable of influencing at all levels of the organization.

Leadership & Team Management

• Lead, mentor, and develop a team of process improvement analysts/managers.
• Build a high-performing team culture focused on collaboration and continuous improvement.
• Allocate resources effectively to ensure timely delivery of project commitments.

Process Improvement Strategy

• Develop and execute a multi-year process improvement roadmap aligned to organizational priorities.
• Identify operational inefficiencies and opportunities to streamline processes.
• Use data and analytics to quantify impacts and support decision-making.

Project Execution & Delivery

• Lead large cross-functional projects using structured improvement methodologies.
• Oversee project scoping, charter development, and stakeholder alignment.
• Ensure projects deliver measurable outcomes in cost savings, quality, and customer experience.

Stakeholder & Change Management

• Partner with senior leaders to understand business needs.
• Communicate project progress, risks, and results to executive stakeholders.
• Drive change management efforts to ensure adoption.

Performance & Governance

• Maintain process documentation, SOPs, and controls.
• Track and report KPI performance and benefits realization.
• Ensure alignment with compliance and regulatory requirements.

Competencies

• Strategic thinking.
• Leadership and talent development.
• Collaboration and influence.
• Change management.
• Customer-centric mindset.
• Results orientation.
• Systems and process thinking.

Required Qualifications

• Lean Six Sigma Green Belt.
• 7+ years of experience in process improvement or related field.
• 3+ years of people leadership experience.

Preferred Qualifications

• Lean Six Sigma Black Belt.
• Experience in healthcare, retail, pharmacy, or regulated industries.
• Familiarity with automation and process mapping tools.
• Experience with large-scale change management.

Education

• Bachelors degree or equivalent experience.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.