Senior IT Business Analyst - Service Systems (Remote Option!)

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Posted a day ago United States Salary undisclosed
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Job Description

Carestream Health Inc.

Innovation that sparks imagination. Continue on to your next challenge with us.

Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications-all backed by a global service and support network. Carestream's diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide.

At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our global team of 4,000+ professionals!

Position Summary:

This role can be in our Rochester, NY headquarters or remote/virtual in the US.

The role has a balance of IT strategy and execution responsibilities. It is accountable for ensuring all IT services required by the Carestream Service business are delivered to specification (i.e., requirements, timeliness and cost). The role works with the Director of Service Operations to understand the business strategy and priorities and then plans technology projects and programs that enhance business value. Additionally, the position plays the role of an application solution architect particularly as it relates to the needs of the service business. This includes consulting and providing direction on business processes, best practices, industry standard and architecture principles / design of related capabilities in systems supporting Service operations. Additionally, the role is accountable for managing the applications, the outsourcing vendor and implementation partners that support the Service Business.

Position Responsibilities:

* Relationship Management
* Functional IT Strategy Development
* Needs Analysis / Assessment
* Service Process Enablement and IT Alignment across regions
* Functional IT Solution Architect and Application Management
* Functional IT Cost Management
* Vendor Management

Required Skills & Education:

* Bachelor's degree in Computer Science, Management Information Systems or equivalent
* 5+ Years experience in IT
* 2+ years experience in SAP Service Cloud (aka C4C)
* Experience in IT relationship management/IT strategy or equivalent:
* Experience in applications development and support or equivalent
* Experience with managing outsourced operations
* Experience working in a global team with international customers- differences in Language, time zone, local requirements, data privacy, regulatory requirements, etc.
* Experience in dealing with executive leaders and clients at all levels within a company
* Experience with IT application change management
* Familiarity with software development life cycle methodology
* Broad experiences in business and technical aspects of IT work
* Experience adapting and changing to take on new roles

Desired Skills:

Experience with SAP ECC SD, MM or PP modules is a plus

Analytics and reporting technologies (e.g., Microsoft PowerBI)

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations

Requisition ID: 1825

Nearest Major Market: Rochester