Senior Human Resources Customer Support Rep (Remote available)

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Posted 3 days ago United States Salary undisclosed
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Job Description

Overview:
REMOTE Opportunity! Hourly Rate around $25/hour based on experience!

This position is responsible for serving as a point of escalation for the accurate resolution of Human Resources (HR) inquiries and COVID case management from Tractor Supply Company (TSC) and Petsense team members. This includes Tier 2 HR-related issues, intake, and management of COVID-related cases.

Responsibilities:
First point of contact and case management for all COVID-related matters. This includes initial intake, providing guidance consistent with Company policy, conduct contact tracing, and follow-up with Team Members when released to return to work.

Investigate and document Team Member concerns and complaints to ensure consistent, fair, and lawful treatment to reduce risk for the Company.

Recommends courses of action to all levels of field management to ensure consistency with Company policy and compliance with local, state, and federal employment laws with moderate guidance from Manager, HR Support Center.

Interprets and ensures compliance with current Company policies and procedures to promote consistency in decision-making.

Utilize standard scripts, FAQs, policy manuals, HR knowledge base, desktop procedures and other reference materials and is responsible for managing to pre-determined Service Level Agreements (SLAs).

Follow through with any HR research or additional contact needed by the store team members, distribution center team members, District and Regional Managers, Store Support Center team members.

Gathers, analyzes, and interprets employee relations and COVID case data to identify trends and training opportunities.

Qualifications:
Experience: 4 years of experience in an employee relations or other Human Resources role.

Education: High School diploma is preferred. Any suitable combination of education and experience will be considered.

Professional Certifications: None

Other knowledge, skills, or abilities:

Demonstrated strong problem solving, communication, influencing, and multi-tasking skills.

Basic knolwedge of Microsoft Excel and other Office products

Work independently, positively handle conflict, and work in a fast-paced, changing environment.

Detail-oriented approach to work.

Company Overview:
Tractor Supply Company (TSCO), the largest rural lifestyle retailer in the United States, is dedicated to enhancing our strong company culture built on our Team Members' commitment to our Mission and Values. With over 1,900 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 300 with annual revenues of more than $11 billion and growing! Come grow your career with us as we serve those who live "Life out Here"!

Tractor Supply Company offers a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TSC offers access to other Benefits such as a Health Savings Account, Life Insurance, 401(k), and an Employee Stock Purchase Plan