Senior Front End_ Technical Support Engineer- Remote

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Posted 14 days ago United States Salary undisclosed
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Job Description

Meet Our Team:

This is an opportunity to join the growing Global Client Support (GCS) Team at Pegasystems, one of the biggest and hottest brands in the world. GCS delivers Tier two and Tier Three technical guidance to resolve Client requests. This is an excellent opportunity to learn new cutting-edge technology and work with a driven and collaborative international team.

Picture Yourself at Pega:

In this role you will interact with customers and partners at the senior levels. Acting as a trusted advisor in support of Pega technology. You will work to gain insights and understanding of our customer needs and diverse technical
solutions. Our customers are the largest and most successful in their respective industries. You will be helping them derive real world business advantages and increase adoption or Pega products.

What You'll Do at Pega:

  • Support Pega customers and Pega partners and deliver technical Pega application solutions
  • You will learn and be trained on Pega PRPC technologies
  • Work with Engineering and Application teams to research responses to well qualified challenges
  • Provide exceptional customer relationship management.
  • Work with field engineers to assist on-site teams in resolving complex issues
  • Become a subject matter expert in product functionality and use to drive customer-based Solutions

Who You Are:

  • Strong analytical and problem-solving skills
  • Experience analyzing log files and reports from application sources
  • Some experience in a web-application technical support role
  • Demonstrated ability to successfully interact in technical discussions

What You've Accomplished:

You are a person with strong technical and computer science background and willingness to learn and explore Pegasystems technology. You think independently, but also value teamwork as assist clients overcome technical
  • BS/MS Degree in Computer Science or related field
  • Demonstrated effective oral and written communication skills, including poise in pressure situations
  • Pega PRPC Application skills ideal, if not we will train
  • Knowledge of JavaScript, HTML, CSS and Object-Oriented Programming concepts
  • Excellent customer relations skills and organization skills
  • Ability to work in a flexible, team environment
  • Ability to identify, propose and implement solutions

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Job ID: 15857

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
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