Senior Director, Service Delivery

Vision:

We see a world where each individual understands their God-given mission in life and is doing their best to fulfill it; a world where Catholic leaders are influential voices in society; a world where Jesus' example of loving, servant leadership is modeled in every family, workplace, parish, and community.

Purpose:

Catholic Leadership Institute (CLI) provides bishops, priests, deacons, religious, and lay persons in the Roman Catholic Church with world-class, pastoral leadership formation and consulting services that strengthen their confidence and competence in ministry, enabling them to articulate a vision for their local church, to call forth the gifts of those they lead, and to create more vibrant faith communities rooted in Jesus Christ.

Position Summary:

The Senior Director, Service Delivery is responsible for client-facing human resources and systems that ensure highest standards of excellence in CLI's delivery of services. The Senior Director will drive workforce and resource planning related to the Leadership Consultant and Client Success teams to ensure that CLI has sufficient well-trained talent available and prepared for deployment on each of its three pillars as well as custom or special projects that may arise.

The Senior Director, Service Delivery will partner with the Senior Directors, to manage the deployment and scheduling of Leadership Consultants. He/she will also be responsible for ensuring a seamless training and development experience for the Leadership Consultants, bringing together the service-specific training offered by the pillar teams and others with the development of the overall competencies necessary for all Leadership Consultants and maintaining a dashboard to track progress toward developing proficiency. The Senior Director, Service Delivery will supervise the Leadership Consultant Managers to ensure that they provide consistent guidance and care for the Leadership Consultants. The Senior Director will also invest in training and developing the Leadership Consultant Managers to ensure that they can model and describe best practices in client delivery, identify needs for training or development for their cohort, and direct their cohort to appropriate training and development opportunities.

The Senior Director, Service Delivery will supervise the Director, Client Success, ensuring that he/she is well-resourced and supported to provide consistent guidance and care to the Client Success team. The Senior Director, Service Delivery will facilitate innovation and process improvement between the Client Success and Leadership Consultant team to ensure seamless interactions and high-quality client delivery.

DESIRED QUALIFICATIONS

Qualifications

• Practicing Catholic with a deep love for the Roman Catholic Church
• Bachelor's degree from accredited university
• Minimum five years staff or key volunteer leadership experience in parish or diocesan ministry
• Five plus years' experience in project management, business, pastoral ministry, nonprofit leadership, or related field

Preferred Relevant Experience

• Certificate in catechesis, adult formation, or pastoral ministry
• Experience in leadership consulting, coaching, volunteer management, spiritual direction, project management, organizational development, change management, or counseling
• Experience in people or team management
• Experience advising and accompanying clergy by providing feedback, addressing change, or giving recommendations or direction
• Experience in adult learning, training, education

Competencies and Other Experience

• Strong understanding of the Catholic culture, Church structure, parish life, ministries, roles, and evangelization and discipleship
• Highly collaborative with managerial experience including hiring, performance management, and workforce planning
• Excellent organizational skills, attention to detail, and ability to multitask
• Demonstrated skill in synthesizing complex data and articulating complex processes to various stakeholder groups
• Strong problem-solving capabilities, comfort making timely decisions without all the details
• Self-starter with ability to work effectively in a remote environment, set priorities, and meet deadlines without direct supervision and demonstrate agility and adaptability as requirements or processes evolve
• Demonstrated group facilitation skills with proven ability to listen actively and engage stakeholders and manage group dynamics both in-person and virtually
• Comfortable leading prayer and other spiritual practices for groups to ground and center a process in Christ
• Exceptional emotional intelligence and interpersonal skills, including the ability to quickly build trust, establish rapport, coach senior leaders, and influence at all levels of an organization
• Utilization of meeting technology (telecommunications, web conferencing, etc.) required
• High level of expertise and confidence with Microsoft Office products and tools for remote and virtual work
• Bilingual in English/Spanish a plus

KEY RESPONSIBILY AREAS

CRITICAL SUCCESS CRITERIA

• Self Assurance And Humility: Has deep trust in the Lord and in one's ability to meet most challenges. Inspires self and others to fulfill commitments and achieve a positive outcome. Does not seek personal recognition but is committed to the success and growth of others. Makes it about the other person rather than about self. Invites others to more fully participate and open up. Understands that "I have to do it myself and I can't do it alone." Values excellence and is committed to lifelong growth in holiness, confidence, and competence.

• Comfortable With Ambiguity: Has ability to 'go and figure it out' when all necessary information is not available. Is willing to make quick decisions even without all the facts. Handles deviations from routine without assistance; readily accepts changes in procedures, assignments, and priorities. Takes change in stride; adapts, improves, and overcomes obstacles and challenges. Can balance competing priorities in assignments. Doesn't dwell on the negative or downside of things or decisions.

• Resilient Drive: Has the ability and energy to do what it takes to be faithful to God's call and to one's unique role in service to the CLI Vision and Mission. Is motivated to achieve his/her goals and to support the goals of the organization, knowing that that will require effort, flexibility, and skill. Anticipates problems and obstacles and brings resourcefulness and a "can-do-spirit" to both short and long-term goals and tasks. Finds satisfaction in the living out of one's purpose and values and in the effort it takes to achieve one's key responsibilities and SMART Goals. Is committed to the development and training that it will take along the way.