Senior Director of Strategic Consulting - Financial Services (Remote)

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timePosted 3 days ago location United States salarySalary undisclosed
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Job Description

Company DescriptionEpsilon is the leader in outcome-based marketing. We enable marketing that's built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon's award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world's top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit Follow us on Twitter DescriptionSummary of Responsibilities Epsilon is seeking a high performing Senior Director, Financial Services Strategic Digital Consulting focused on identifying, selling, and leading digital and CX modernization projects for the Financial Services industry. The Director, Strategic Digital Consulting will translate complex business challenges into tangible opportunities for improvement that drive growth for our clients and grow Epsilon strategic services and organization-wide revenue and profitability.The Senior Director has a proven background in financial services, specifically with retail banking, wealth management, and payments industry expertise. This strategy leader will need to possess business-to-consumer and business-to-business acumen and product understanding in the financial services industry to establish relationships as a trusted strategic advisor to both the client and internal account teams.The Work You'll Do You will be responsible for collaborating in the cultivation and execution of marketing strategy engagements for global financial services firms, creating business value for clients and generating growth for Epsilon. You will support senior marketing executive relationships as a trusted strategic advisor for Epsilon clients. You will work closely with multi-practice Strategists, Analytics, Client Services, Enterprise Sales, and Delivery teams to collaborate in designing and executing data-driven CX modernization strategies.Responsibilities: Client Engagement Develop an in-depth knowledge of the client's business and strategic objectives as well as overall trends within the industry, including leading and emerging competitors, product offerings, and CX strategiesAdvise on how to drive client results through appropriate engagement models including data-driven insights and program design, strategic roadmap creation, and work stream implementation including multi-channel customer experience design and in-market optimizationIdentify and leverage strategic frameworks to develop CX strategies through the use of segmentation, targeting, channels, offers, messaging, testing, and measurement with a focus on delivering customer growth and loyaltyLead and collaborate with internal cross-functional teams including Client Services, Strategy & Analytics, Technology Development, and Creative to bring innovation in customer acquisition, engagement, and retention strategiesCreate high quality, polished documents and deliverables using PowerPoint and other applications as needed and share deliverables and knowledge with clients and across financial services team, Strategic Consulting group, and Epsilon as appropriate.Business GrowthSupport client growth by identifying opportunities and associated business requirements for new data-driven strategies, programs, products, and technology.Partner with sales and internal teams to respond to requests for proposals across Epsilon's services calling upon strategic skills to assess client or prospect business and marketing challenges.This is an individual contributor role with the longer-term potential to lead a team of senior strategic consultants and subject matter experts to define and solve business challenges for clients through strategy engagementsQualifications: Financial services marketing experience, specifically with retail banking, wealth management, and payments industry expertise, both client and provider side preferred.A minimum of 10+ years of professional experienceBachelor's degree required and a MBA or master's degree equivalent is preferred.Familiar with best of breed digital marketing tools including social media monitoring, business intelligence, campaign management, digital analytics, content management, and offer management.Familiar with analytical techniques in support of multi-channel marketing including profiling, segmentation, analysis, and modelingManagement consulting expertise, including first-hand experience in strategic roadmap development and implementation.Structured thinker with a background in using frameworks and methodical steps to identify work stream approaches. Ability to use key consulting frameworks and concepts to communicate rationale and recommendations.Honed consulting leadership and presentation skills with the ability to develop and deliver complex communications that convey a clear understanding of the unique needs of different audiences.Success in playing a leading role within a matrixed organization. Talented in building partnerships and working collaboratively with others to meet shared objectivesExpert-level software knowledge including PowerPoint, Excel, Word, and project management software.Proactive self-starter with high level of initiative and ability to direct a virtual / matrixed team on multiple concurrent projects, and ensure follow-through while delivering high quality to Epsilon clients.Additional InformationGreat People, Deserve Great BenefitsWe know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.Epsilon will provide accommodations to applicants needing accommodations to complete the application process.For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.#LI-BW1REF89009M