Senior Director Client Management Telecommute in EST and CST

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Posted 8 days ago United States Salary undisclosed
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Job Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. The Senior Director Client Management / Heath Plans, PBM will serve as Optum's main client contact, with accountability for building, maintaining, and expanding relationships with client leadership and key client stakeholders relative to Medicare Part-D Membership. This role will own the overall Medicare Part-D strategy for maintaining client satisfaction, establishing client expectations (in accordance with client contracts, agreed upon enhancements), communicating these expectations with functional Optum teams, developing client delivery plans, and ensuring consistent Optum execution that meets or exceeds client expectations. If you are located within in EST or CST you will have the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities: Partners with Client Executives and key business stakeholders to develop and execute a Medicare strategic client plan that addresses client's business needs (current and emerging), supports growth, provides measurable value, and increases client engagement / loyalty Understands and effectively communicates CMS guidelines to internal and external customers. Builds and maintains repeatable processes relative to CMS Adherence and Guidelines. Establishes, cultivates, and manages, the customer relationship at multiple levels, (executive suite to solution owners) serving as a trusted business advisor / partner to the client Refines client strategy through continual discussions with client stakeholders, detailed understanding of client context, anticipation of client needs, and holds design sessions with relevant Optum leaders to define solutions and execution plans Acts as "ambassador" for Optum at client, advancing Optum's interests with client stakeholders. Represents and articulates value of Optum solutions to various levels within the client, including executives, decision makers and key influencers Supports clients in winning and implementing new Medicare Part-D business Ensures contract compliance, including negotiation and reporting of performance guarantees. Negotiates contractual agreements, statements of work, serving as liaison with contracting / legal / finance Constantly assesses the value our solutions are delivering and leads team members to develop approaches that increase the value we provide and / or increases the impact Optum has on the client's business Engages cross functional client teams on the delivery of services, escalating issues where necessary and driving resolution. Holds functional teams accountable to deliver against client requirements and expectations Owns successful client renewal process, identifying expansion / enhancement opportunities, gauging client receptivity, facilitating contracting processes Key liaison between client and Optum business leaders (shared responsibility with Health Plan COE GM) Maintains accurate and current client plan in CRM System (SalesForce.com), including client planning, opportunity management, contact management, current solution footprint, etc. Ensures Client Satisfaction and client willingness to serve as a reference You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 3+ years of leadership experience with direct reports 3+ years of experience interacting with senior - level c - suite executives and demonstrating progressively increasing responsibility for strategic client relationship management 3+ years of experience relative to influencing contract management and developing price strategies 3+ years of experience navigating and driving results across operations, network, and clinical domains in a highly complex, matrix environment 5+ years of experience working with Medicare Part D lines of business Demonstrated ability to message, position, and present information for maximum customer impact and influence Experience working with complex health care solutions (e.g., outsourced health care solutions) Ability to travel up to 20% and reside in EST or CST Time Zone Preferred Qualifications: Experience with Blue Cross Blue Shield Health Plans Project management experience P management experience UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm) Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment Job Keywords: Client Management, PBM, Project Management, Director, Health Plans, BCBS, MICHIGAN