Job DescriptionZendesk is looking for an experienced Senior Engineer to join our growing Edge Engineering team. With existing Edge teams based in our Dublin office, we are now spinning up a brand new US-based, fully remote team.Zendesk's Edge services are the bridge between the internet and Zendesk's infrastructure. Zendesk's products will only be as reliable as our Edge services. Our team's goal is to provide rock-solid services that our customers can rely upon and build on. We build and run systems for DNS, CDN, proxying, certificate management, configuration deployment, observability metric pipelines, and more.Zendesk handles billions of requests every day, and the Edge team is on the critical path for every one of them.What you get to do every dayWork collaboratively with a specialized team of experienced engineers.Ship code to production and improve the experience of millions of Zendesk users.Use a best-in-class modern technology stack: AWS, Kubernetes, Terraform, Golang, etcUse DevOps best practices: we build it, we run it.What you bring to the roleBasic Qualifications5+ years work experience in a devops or production engineer role working on high-traffic, customer-facing distributed systems.2+ years experience with edge-related technologies: DNS, HTTP, TLS/SSL, load balancing, CDN, etc.2+ years experience building and shipping highly scalable server-side solutions in a continuous integration environment.2+ years experience of Linux internals and administration knowledge.2+ years hands on experience with AWS.Preferred QualificationsPrevious success in a remote role. You are effective when working autonomously and collaborating asynchronously.A passion for identifying problems and fixing them. You run towards the fires.Strong writing skills. You understand the need to document first in a remote, async work environment.Experience working with container-based architectures: Docker, Kubernetes.Knowledge of caching solutions and experience with CDN solutions (Cloudflare, CloudFront, Fastly, etc).Hands-on experience implementing and/or maintaining cloud based DNS services.Hands-on experience writing Nginx configuration.Experience writing code in Golang.Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in SanFrancisco, Zendeskhas operationsintheUnitedStates, Europe,Asia,Australia,and South America.Interested in knowing what we do in the community? Check out theZendesk Neighbor Foundationto learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to fosterglobal diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk'sCandidatePrivacyNoticeexplains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.