LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.
You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.
As the Lead/Senior Database Engineer and Cloud Migration Specialist, you will have a dual role, responsible for leading a team of database engineers supporting multiple database technologies and leading cloud migration projects into Google Cloud Platform (GCP). You will play a critical part in shaping the database strategy, implementing automation, introducing DevOps principles to streamline database management, and ensuring successful cloud migrations into GCP.
- Database Technology Leadership:
- Lead and mentor a team of database engineers responsible for multiple database technologies.
- Collaborate with cross-functional teams to align database solutions with organizational goals.
- Evaluate, recommend, and implement new database technologies as needed.
- Database Management and Performance:
- Monitor and optimize the performance and availability of databases across various technologies.
- Implement and maintain database security and access controls.
- Troubleshoot and resolve database-related incidents in a timely manner.
- Automation and DevOps:
- Drive automation initiatives to streamline database provisioning, deployment, and maintenance.
- Champion DevOps principles and best practices within the database engineering team.
- Continuously improve database infrastructure through automation.
- On-Call Support and Incident Management:
- Participate in the on-call rotation and provide 24/7 support for critical database incidents.
- Act as an escalation point for complex incidents, ensuring swift resolution.
- Identify root causes of incidents and implement preventive measures.
- Cloud Migration Leadership:
- Lead cloud migration projects into Google Cloud Platform (GCP).
- Develop migration strategies and plans in collaboration with cloud architects and cross-functional teams.
- Ensure successful execution of migration projects, including data migration and application refactoring.
- GCP Expertise:
- Demonstrate a deep understanding of GCP services, features, and best practices.
- Work closely with cloud architects to design and implement scalable, reliable, and cost-effective solutions in GCP.
- Provide guidance to the team on GCP-specific tools and services.
- Risk Management and Compliance:
- Identify and mitigate risks associated with cloud migrations, including data security, compliance, and performance.
- Ensure that migrations adhere to industry standards and compliance requirements.
- Implement monitoring and auditing processes to maintain a secure and compliant GCP environment.
- Minimum of 10 years of experience as a database engineer with expertise in at least three of the following database technologies: Cassandra, Couchbase, Elasticsearch, MySQL, Kafka, Redis, Vertica - MUST
- Proven experience leading and mentoring a team of database engineers (as a Tech lead, Senior Database engineer etc) - MUST
- Strong knowledge of database administration, performance tuning, and security best practices.
- Proficiency in scripting and automation tools (e.g., Python, Shell) - MUST
- Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) is a plus.
- Proven experience leading cloud migration projects into public cloud preferably Google Cloud Platform (GCP).
- Familiarity with cloud migration tools and methodologies.
- Excellent project management and leadership skills.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
- Proactive problem-solving skills and attention to detail in SLA monitoring and management.
- Health: medical, dental, and vision
- Time away: vacation and holidays
- Development: Native AI learning and Fast track growth opportunities
- Equal opportunity employer
Why you'll love working here:
Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.
Belonging at LivePerson:
At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.