Senior Customer Implementation Specialist - (Greece/Cyprus/Bulgaria)

 Published 3 days ago
    
 Bulgaria, Cyprus, Greece
    
 $30,250 USD to $102,050 USD
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What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Global Payroll Senior Implementation Specialist, joining our Global Payroll team. In your role, you will be implementing multiple new customers onto our Remote Global Payroll solution platform with accuracy and within agreed timescales.

You will be reporting to the Director of Global Payroll Implementation & Experience.

What you bring

  • Proven experience with Global Payroll.
  • Experience with Global Payroll Customer Implementation/On-Boarding experience with a payroll software.
  • Excellent & Proficient understanding of end-to-end payroll processes and compliance.
  • Work experience in South Eastern Europe regional payroll operations and statutory requirements for Greece, Cyprus and/or Bulgaria.
  • Excellent data management skills with high accuracy and attention to detail.
  • Experienced with on-boarding multiple large and complex customers with multiple stakeholders.
  • An analytical mindset with excellent problem-solving abilities.
  • Resilient and able to adapt to a fast-paced, international work environment with a passion for making an impact.
  • Team player with the ability to work independently and take own responsibility.
  • Customer-Care oriented mind set.
  • Is a productivity geek and will constantly think of ways to improve and speed up their work.
  • Proficient in using Google Sheet or Excel.
  • Ability to work within a MacBook Pro environment
  • You understand the need and idea to work largely asynchronously.
  • You write and speak fluent English.
  • It's not required to have experience working remotely, but is considered a plus.
  • Not required but is considered a plus if you have a working knowledge of Zendesk, Notion, Slack, Monday.com and Salesforce.
  • Not required but is considered a plus if you have working knowledge of Epsilon Net, Omegasoft and/or Paycon’s Soft1 payroll software.

Key Responsibilities 

  • Serve as a primary point of contact for large customers to set up and provide an accurate and seamless transition of their payroll to Remote products and services.
  • Analyze customers’ payroll needs and provide appropriate recommendations.
  • Lead and manage the implementation of new customers from the start of the relationship, including:
    • Obtaining all required customer and employee’s payroll data information for new customer payroll set-ups per legal entity for large size customers with complex payroll requirements.
    • Configuration of Remote Global Payroll system on a customer by customer basis.
    • Coordination of parallel payroll runs and reconciliation.
    • Proficient in payroll tax reconciliation and adjustments with Year-To-Date historical records.
    • Verify payroll and tax set up is compliant with country specific government regulations.
    • Coordination and communication of payroll Go-Live.
    • Handing over an accurate payroll to our Remote Global Payroll Operations team.
  • Effectively communicate with customers, teammates, supervisors and vendors in a timely, clear and professional manner.
  • Establish and maintain positive customer working relationships, successfully contributing to high customer retention rates.
  • Provide support and training to new customers and new team members regarding Greece, Cyprus & Bulgaria payroll process and payroll compliance needs.
  • Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues.
  • Maintain confidentiality of all customer and employee information.
  • Mitigate risk through auditing of customer implementations by other team members.
  • Identify gaps and implement scalable solutions for maximum growth.
  • Help in the creation and maintenance of the process documentation.

Practicals

  • You'll report to: Director of Global Payroll Implementation & Experience
  • Team: Global Payroll Experience - Global Payroll Implementations
  • Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; South Eastern European Countries
  • Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $30,250 USD to $102,050 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

  1. Interview with recruiter
  2. Interview with team members (no managers present)
  3. Interview with future manager
  4. Prior employment verification check 

 

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