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PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
PolyAI is looking for a Senior Corporate Communications Manager to shape how PolyAI tells its story, across media, channels, executives, and the market. You'll own the corporate communications function day-to-day: driving narrative consistency, supporting media and analyst relations, running a best-in-class social presence, and ensuring our communications land with enterprise buyers and the broader technology community alike.
You'll sit inside Comms and work closely with PR, Executive Comms, Brand and the Content Studio, and Product Marketing. This is a strategic role for someone who can set a communications roadmap and execute it, from a long-form corporate narrative to a real-time social response, from a press strategy to an internal all-hands message. You'll bring both the thinking and the output.
You're a builder
You don't wait on an agency to do the work. You build your own engine and the leverage that runs it, using AI agents and automations to draft, version, repurpose, schedule, and report at a pace that scales beyond one person. The people who thrive here are AI-fluent, bias toward shipping, and spend their time on the ideas that break through rather than the tasks that can be automated away.
What you'll do
What success looks like
What you bring
Experience with analyst relations, internal communications, community building, or video-first content is a plus.
We hire for what you can do, not where you learned to do it. If you've operated at this level without holding this exact title, apply.
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
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Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
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Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
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Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
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Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
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Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
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Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
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